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Question
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Right-click in windows 8 desktop does not work

Swazi70 asked on

When I right-click on Windows 8 desktop nothing happens. The "busy" circle comes up indefinitely and I have to restart windows.

 

85 people had this question

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The answered status icon Answer
Debbie_H replied on

Hi,

It could be a third party program causing an issue.  Please take a look at the following:

 

Step 1: Follow the steps to perform clean boot:
a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ window type ’MSCONFIG’ and click ‘OK’.

c) Click the ‘Boot’ tab and uncheck the ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’.  In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

f) Click ‘OK’, and then click Restart.

 

Step 2: Enable half of the services
a.
Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.

 

Step 3: Determine whether the problem returns.
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 6: Resolve the problem.
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

 

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

Please let us know the outcome.

Thanks!

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The answered status icon Answer
Swazi70 replied on

OK, fixed!

 

I was the display driver (NVIDIA GT330M) that caused the issue.

 

Installing latest Windows8 driver from the Nvidia website solved it.

 

…what a process to go through though…

 

Thanks for your help.

 

 

4 people found this helpful

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