Hi Damian,
Thank you for contacting Microsoft Community Forums.
From the description I understand that you are facing an issue with slow Internet connection.
It could be due to the Network Adapters drivers or Security Software. I would suggest you to follow the steps and check,
To assist you better I would appreciate if you could answer the following questions:
1)
What the make and model number of the computer?
2)
Is there any Security Software installed on the computer?
Follow the steps and check,
Method 1:
Run the Internet Connection Troubleshooter and check.
Internet connections troubleshooter allows check for any errors or incorrect settings and fixes them. You can refer these steps to run this troubleshooter:
a)
Click on Windows key + W to search Settings.
b)
Type “Troubleshoot” without quotes and click on
Troubleshooting.
c)
In the new window click
View all on the left pane.
d)
In the list of options, click on
Internet Connection.
e)
Click Next and follow the on-screen instructions.
Method 2: I would suggest you to try in
Safe Mode with Networking and check.
Step 1:
Safe Mode
Boot the computer in Safe mode with networking and check if the issue persists. Follow these steps to start the computer in safe mode.
Click the link and follow the steps “Windows Startup Settings (including safe mode)”
http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
Note: Restart the computer to start in normal mode.
Step 2: Perform Clean Boot.
To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs.
This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
http://support.microsoft.com/kb/929135
Important: Reset the computer to start to normal startup.
Note: After you have finished troubleshooting,
follow these steps to boot to normal startup.
a)
Press the
‘Windows + R’ key on the keyboard.
b)
In the
‘Run’ window type ’MSCONFIG’ and click ‘Ok’.
c)
On the
‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK’.
d)
When you are prompted to restart the computer, click
‘Restart’.
Method 3: Wired and wireless network problems
http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1
Method 4: Disable third-party Security Software
a)
On your Computer screen Task Bar next to System Clock.
b)
You will see the third-party Security Software Icon.
c)
Click on the third-party Security Software Icon, you will see a pop up.
d)
In that pop and select the option to disable, click on it.
Now the third-party Security Software will be disabled.
Important Note: Antivirus software can help protect your computer against viruses and other security
threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software
is disabled, your computer is vulnerable to attacks.
This information should help you. If you need further assistance regarding Internet Connection, please let us know we will be happy to
help.