Problems with windows 8 not doing what it is supposed to

computer will not restart following pressing the restart button, screen says restarting but goes nowhere, same problem when I tried to refresh in settings just keeps saying it is preparing but goes nowhere, also will not download apps from the windows apps site, states unable to compete purchase (0f free app.)

Question Info

Last updated May 1, 2018 Views 5,556 Applies to:

Hi Tom,


Welcome to Microsoft Community.


Based on the description provided, it looks like you have issues while restarting the computer.


However, we need some more information about the issue to assist you better.

Please help me answer these questions.


1. Were there any changes made to the computer prior the issue?

2. Do you get any error downloading apps?

3. If yes, what is the complete error?


Follow the methods given here to resolve the issue.


Method 1: Run the Power Troubleshooter.

You can run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.

Follow the steps given below:

a) Press Windows + W together.
b) Write Troubleshooting in the search box right up corner and hit enter.
c) Click on Troubleshooting tab.
d) Click on view all option on the upper left corner.
e) Select the Power options from the list.
f) Click Next to Run the Power Troubleshooter.

Move to the next method if the issue still persists.



Method 2:


Place the computer in Clean Boot and check for the issue.

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. Here is the link for your reference to perform clean boot.


Note: Please go through step 3 of the Kb to keep the computer in normal startup after fixing the issue.


Method 3:


Try to update the BIOS and chipset drivers and check.


Note:  Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can causeserious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. 

Method 4:


Disable the proxy server(if you use it) and check.


a. Open Internet Explorer
b. Click Tools and then click Internet Options.
c. Then click the Connections tab.
d. Then click the LAN Settings button.
e. Then Uncheck the option which reads” Use a proxy server for your LAN”
f. Click apply and then ok.


Method 5:


Clear the store cache and check.

a. Press "Windows key + R".

b. Type wsreset.exe and click OK.


For reference:


I hope this resolves your issue, please feel free to write to us if you have any other Windows related issues.

Ravinath P
Forum Moderator - Multiple Forums

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