PC sleep mode not working correctly in windows 8

Hello,
I've a new HP desktop PC, running windows 8.
Its only about 3 weeks old, so still getting use to windows 8, etc.
When I put the PC into sleep mode. It will restart at varying intervals without me touching anything,(buttons, mouse etc). There is no pattern I can see, it could be 2 minutes, up to  an hour or more.
At first I put it to sleep with a number of apps and programs still on, but I've tried turning everything off, no apps or programs running, and it still restarts without anyone touching it!
Any help would be appreciated.
JohnR
Hi John,
 

Welcome to Microsoft Community and we are glad to assist you.
 
It seems that the computer changes from sleep mode to wake up mode frequently.
 
I would ask certain question before moving forward with the methods:
 
Did you make any changes prior to this issue?
 
Perhaps, the power troubleshooter might resolve this issue.
 
You can follow the methods:
 
Method 1:

Let’s run the power troubleshooter and check if that helps.
 
Note: Power troubleshooter helps to fix any issue with the power settings of the computer.

 
Follow the steps:
 
a) Press Windows and w key together and type troubleshooting.
b) Press Enter.
c) Click on View all on the left panel.
d) Click on Power.
e) Click on Next and follow the onscreen instructions to troubleshoot the issue using the Power troubleshooter.

Check if you get the same issue again after putting the computer into sleep mode.
 
Method 2:
 
If the troubleshooter does not work, I would suggest you follow the steps to change the settings for Power Management. Check if it helps:
 
a) Type Control Panel on your Start Screen.
b) Open Control Panel.
c) Open Network and Sharing Center.
d) Click on Change Adapter Settings on the left side panel.
e) Right click on the respective Network Adapter.
f) Click on Properties.
g) Click on Power Management tab.
h) Uncheck the box which states “Allow this device to Wake the Computer”.
i) Click on OK.
 
 
 
I hope the steps above do resolves the issue.
 
Please write us back if it still persists. Else, you can always write us if you have any other Windows related issue and we would be glad to help you.

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Hi, Pinaki
Thanks for your reply.
I'm not sure when it all started, as I've only had the PC a few weeks. I think the sleep mode did work correctly at first, but then changed. The only thing I think was added  since it started to not work properly was Skype. I turned Skype off and the sleep mode still is a problem.
The only other thing i can think of, was disabling some items at start up. This was done using advice from PC manufacture HP, and to stop an error message I kept getting. Making these changes did resolve the error message. Whether it's affected the sleep mode, I'm not sure.

I tried the power troubleshooting first, all its showing is "screensaver enabled". and has not changed the problem.
I then looked and the change Adapter Settings. However, the only tabs under properties for the network connections are "Network" and" Sharing" there is not a Power management tad.

I hope this helps, any more help would be appreciated.

Best regards
John

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Hi,
I've some additional information which might help others. I think I've cured the problem.
I believe it was the Network Adapters, but not taking the route to them that was suggested. 
If I looked at the adapters using the Control Panel, Network and Sharing Centre, Change Adapter Settings, route it did not give me a Tab to change power settings. However, if i looked at them via the Device Manager, it showed a Power management Tab. 
By unchecking the"allow this device to wake up computer box" this has resolved the problem.

I had 2 adapters that had this choice, I unchecked both.

Ralink RT5390R 802.11 bgn Wi-Fi Adapter
Realtek PCle GBE Family Controller

Since doing this, the PC stays asleep until I wake it up. All night.
Thanks for your help, 
Hope this helps others.
Regards
JohnR 

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Hi JohnR,

Thank you for your help in correcting the sleep mode issue. Going as you mentioned to device manager and unchecking "allow this device to wake up computer box" worked.

Thanks again.
It sure helped me.

Regards
DonC

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Hi JohnR,

I have the same problem of not staying asleep.  But cannot figure out your fix.  I am not sophisticated, can you tell me how to access Pwr mgmt. tab?  I get to Device Manager and do not see that tab.

Thanks, mikesrf

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Hi John,
 

Welcome to Microsoft Community and we are glad to assist you.
 
It seems that the computer changes from sleep mode to wake up mode frequently.
 
I would ask certain question before moving forward with the methods:
 
Did you make any changes prior to this issue?
 
Perhaps, the power troubleshooter might resolve this issue.
 
You can follow the methods:
 
Method 1:

Let’s run the power troubleshooter and check if that helps.
 
Note: Power troubleshooter helps to fix any issue with the power settings of the computer.

 
Follow the steps:
 
a) Press Windows and w key together and type troubleshooting.
b) Press Enter.
c) Click on View all on the left panel.
d) Click on Power.
e) Click on Next and follow the onscreen instructions to troubleshoot the issue using the Power troubleshooter.

Check if you get the same issue again after putting the computer into sleep mode.
 
Method 2:
 
If the troubleshooter does not work, I would suggest you follow the steps to change the settings for Power Management. Check if it helps:
 
a) Type Control Panel on your Start Screen.
b) Open Control Panel.
c) Open Network and Sharing Center.
d) Click on Change Adapter Settings on the left side panel.
e) Right click on the respective Network Adapter.
f) Click on Properties.
g) Click on Power Management tab.
h) Uncheck the box which states “Allow this device to Wake the Computer”.
i) Click on OK.
 
 
 
I hope the steps above do resolves the issue.
 
Please write us back if it still persists. Else, you can always write us if you have any other Windows related issue and we would be glad to help you.

Hi,

 

I got the reverse problem. I have a new HP laptop (one-month old) that was working fine. Then, when I put the computer on sleep mode, it does not wake up no matter what. I have to force a shut down. I have to tell that:

1) Under: Device Manager \ Keyboard\Power Management, the box "Allow this device to wake the computer" is checked.

2) I run the Power troubleshooter suggested by MS in method 1, but the problem still persists. 
3) I cannot say exactly what change I made prior to this issue, that can be the root cause. But it seems it comes after I got an update from HP for a BIOS update, which I did.

 

Thank you for any feedback/help.

Did this solve your problem?

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How satisfied are you with this response?

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Hi John,
 

Welcome to Microsoft Community and we are glad to assist you.
 
It seems that the computer changes from sleep mode to wake up mode frequently.
 
I would ask certain question before moving forward with the methods:
 
Did you make any changes prior to this issue?
 
Perhaps, the power troubleshooter might resolve this issue.
 
You can follow the methods:
 
Method 1:

Let’s run the power troubleshooter and check if that helps.
 
Note: Power troubleshooter helps to fix any issue with the power settings of the computer.

 
Follow the steps:
 
a) Press Windows and w key together and type troubleshooting.
b) Press Enter.
c) Click on View all on the left panel.
d) Click on Power.
e) Click on Next and follow the onscreen instructions to troubleshoot the issue using the Power troubleshooter.

Check if you get the same issue again after putting the computer into sleep mode.
 
Method 2:
 
If the troubleshooter does not work, I would suggest you follow the steps to change the settings for Power Management. Check if it helps:
 
a) Type Control Panel on your Start Screen.
b) Open Control Panel.
c) Open Network and Sharing Center.
d) Click on Change Adapter Settings on the left side panel.
e) Right click on the respective Network Adapter.
f) Click on Properties.
g) Click on Power Management tab.
h) Uncheck the box which states “Allow this device to Wake the Computer”.
i) Click on OK.
 
 
 
I hope the steps above do resolves the issue.
 
Please write us back if it still persists. Else, you can always write us if you have any other Windows related issue and we would be glad to help you.

Hi,

 

I got the reverse problem. I have a new HP laptop (one-month old) that was working fine. Then, when I put the computer on sleep mode, it does not wake up no matter what. I have to force a shut down. I have to tell that:

1) Under: Device Manager \ Keyboard\Power Management, the box "Allow this device to wake the computer" is checked.

2) I run the Power troubleshooter suggested by MS in method 1, but the problem still persists. 
3) I cannot say exactly what change I made prior to this issue, that can be the root cause. But it seems it comes after I got an update from HP for a BIOS update, which I did.

 

Thank you for any feedback/help.

Hi,

I had the same issue with Windows 8.1 , HP brand new PC, put to sleep and after a while it won't wake up. Keyboard and mouse don't wake it up and the display could not even detect a video signal. I found this page and tried Method 1. The troubleshooter detected that I had set the display sleep time to 20 mins. It reset it back to 10 mins and now it works ok. Not sure why this would upset the system but at least its a pointer to the issue. regards ...

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Last updated July 16, 2020 Views 7,088 Applies to: