Metro apps stopped launching after WIndows 8 Pro install

I bought Windows 8 Pro last night and installed it on an empty SSD. I also have a secondary drive where I store all my profiles. I copied the Default and Public folders to a new Users folder on the secondary drive (D:), changed the "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList" registry keys, and created a new user to test; no issues. Everything was working great during this point. Once I started installing Win32 applications, all Metro apps (with exception to Store, Wikipedia, and PC Settings) stopped launching - they just display a splash screen and I get returned to the Start screen. The apps are still shown in the shortcut bar when I hover over the left corners of the screen, but clicking on them does the same thing. WIn32 applications are not affected. When I check the Event Viewer, I get errors like the following:

Log Name:      Application
Source:        Microsoft-Windows-Immersive-Shell
Date:          10/27/2012 4:51:01 PM
Event ID:      2486
Task Category: (2414)
Level:         Error
Keywords:      (64),Process Lifetime Manager
User:          Win-8\User
Computer:      Win-8
Description:
App Microsoft.BingFinance_8wekyb3d8bbwe!AppexFinance did not launch within its allotted time.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>2486</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2414</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000042</Keywords>
    <TimeCreated SystemTime="2012-10-27T21:51:01.224382600Z" />
    <EventRecordID>1814</EventRecordID>
    <Correlation />
    <Execution ProcessID="3268" ThreadID="4980" />
    <Channel>Application</Channel>
    <Computer>Win-8</Computer>
    <Security UserID="S-1-5-21-1019626828-3603479997-2208889667-1007" />
  </System>
  <EventData>
    <Data Name="ApplicationId">Microsoft.BingFinance_8wekyb3d8bbwe!AppexFinance</Data>
  </EventData>
</Event>

and

Log Name:      Microsoft-Windows-AppHost/Admin
Source:        Microsoft-Windows-AppHost
Date:          10/27/2012 4:50:45 PM
Event ID:      126
Task Category: (8)
Level:         Error
Keywords:      AppHost
User:          Win-8\User
Computer:      Win-8
Description:
App <AppexFinance> crashed with an unhandled Javascript exception. App details are as follows: Display Name:<Finance>, AppUserModelId: <Microsoft.BingFinance_8wekyb3d8bbwe!AppexFinance> Package Identity:<Microsoft.BingFinance_1.5.1.248_x64__8wekyb3d8bbwe> PID:<2628>. The details of the JavaScript exception are as follows Exception Name:<WinRT error>, Description:<System.Exception
   at Windows.Storage.ApplicationData.get_LocalSettings()
   at Platform.Process.OnInitialize()>, HTML Document Path:</default.html>, Source File Name:<ms-appx://microsoft.bingfinance/common/js/services.js>, Source Line Number:<157>, Source Column Number:<14>, and Stack Trace: ms-appx://microsoft.bingfinance/common/js/services.js:157:14           processManager_ctor()
           ms-appx://microsoft.bingfinance/common/js/services.js:1148:18           initialize()
           ms-appx://microsoft.bingfinance/shared/js/default.js:7:5           Anonymous function()
           ms-appx://microsoft.bingfinance/shared/js/default.js:1:2           Global code
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppHost" Guid="{98E0765D-8C42-44A3-A57B-760D7F93225A}" />
    <EventID>126</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>8</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000000001</Keywords>
    <TimeCreated SystemTime="2012-10-27T21:50:45.566935800Z" />
    <EventRecordID>87</EventRecordID>
    <Correlation />
    <Execution ProcessID="2628" ThreadID="1784" />
    <Channel>Microsoft-Windows-AppHost/Admin</Channel>
    <Computer>Win-8</Computer>
    <Security UserID="S-1-5-21-2019626828-3603479997-2208889667-1007" />
  </System>
  <UserData>
    <WWAUnhandledApplicationException xmlns="http://manifests.microsoft.com/win/2005/08/windows/wwahost/events">
      <DisplayName>Finance</DisplayName>
      <ApplicationName>AppexFinance</ApplicationName>
      <AppUserModelId>Microsoft.BingFinance_8wekyb3d8bbwe!AppexFinance</AppUserModelId>
      <PackageFullName>Microsoft.BingFinance_1.5.1.248_x64__8wekyb3d8bbwe</PackageFullName>
      <ProcessId>2628</ProcessId>
      <ErrorType>WinRT error</ErrorType>
      <ErrorDescription>System.Exception
   at Windows.Storage.ApplicationData.get_LocalSettings()
   at Platform.Process.OnInitialize()</ErrorDescription>
      <DocumentFile>/default.html</DocumentFile>
      <SourceFile>ms-appx://microsoft.bingfinance/common/js/services.js</SourceFile>
      <SourceLine>157</SourceLine>
      <SourceColumn>14</SourceColumn>
      <StackTrace>ms-appx://microsoft.bingfinance/common/js/services.js:157:14           processManager_ctor()
           ms-appx://microsoft.bingfinance/common/js/services.js:1148:18           initialize()
           ms-appx://microsoft.bingfinance/shared/js/default.js:7:5           Anonymous function()
           ms-appx://microsoft.bingfinance/shared/js/default.js:1:2           Global code
</StackTrace>
    </WWAUnhandledApplicationException>
  </UserData>
</Event>

I've read many other related threads, and while all the circumstances are different, the results are usually the same with this particular issue. I've already attempted the following troubleshooting steps from the aforementioned threads:

- I do not run Avast as an antivirus, so I did not need to update it
- Windows Firewall is enabled
- UAC is enabled
- I've tested with my Microsoft account and switched back to local as well
- My computer is not part of a domain (although it may be at one point in the future for testing purposes, but one step at a time)
- I did install Raptr, but disabling it did not fix the issue
- .NET 3.5 is not installed
- All device drivers are up to date
- The latest Windows Updates have been installed
- All apps were updated to the latest versions from the Store app

This is what I've done to make it work somehow:

- Logged into another user account (which I use only for occasional admin and disaster recovery purposes)
- Deleted and recreated Microsoft account profile which fixes it, however it eventually comes back once I start reinstalling Win32 programs or just use the system

If you haven't guessed by now, I'm technically fluent. I have 20+ years of computer repair experience and 8 years of IT industry experience at the server administration level. But this is my own personal machine and I'm stumped and tired of spending hours working on this at home when I already spend 8+ hours a day at work. I just want somebody else to figure this out for me. LOL. Any ideas out there?

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i have the same issue. I manage to use all the apps and i loved it. It only stop working after i updated  windows 8. Till now i cannot figure how to solve the problem. 

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Same issue, almost all Metro apps.

More info: 

Going to the top left corner and sliding down with the mouse to "Mail" then right click and "Snap Left" actually shows the app running.  Dragging the bar to full screen it returns me to start menu.

App <Microsoft.WindowsLive.Mail> crashed with an unhandled Javascript exception.

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I personally think this is something that Microsoft overlooked in testing; even when I was using the Developer and Consumer Previews, I never saw this issue; then again, I had it running in a VM and never used it in production like I do my primary computer and thus never really got enough exposure to the system. If they would only fix this problem. Otherwise, I think Windows 8 has a lot of potential!

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Im Having this same issue. at first i thought it was just me. I upgraded from windows 7 ultimate and kept all my files. I upgraded straight from the Dream Spark website for free because im a student and i get free access to most windows applications. I have followed all of the steps everyone has listen on Google to fix this issue and haven't had any luck. Starting to really frustrate me. If anyone hears anything please inform us all! Im hoping Windows puts out an update within the next few days that will correct this issue many people are having.

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I have exactly the same issue..I spent 2 hours with Microsoft support, they couldnt figure it out. I am surprised that they would ship software like this.

None of my metro apps work, they show the splash page and exit with error " app didnt launch in alotted time"

Pathetic.

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I'm experiencing the same issue from the beginning, right after upgrading from W7 to W8 while preserving Files & Apps.

I found a thread dealing with a problem that looks very close to this one and for which a solution has been found:

Backup and Delete the Registry Key > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole followed by a Reboot

I couldn't apply it - maybe that was fortunate ;-) - because Regedit didn't allow me to delete that key... Has anyone tried this out too ? With same result ?

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Yep, the same thing happened with me when I tried this, so it obviously didn't work.

If Microsoft support can't figure this one out, then this needs to go to the next level of support. Anybody have that kind of time to spend on the phone with them to get that far?

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Hi,

There are a few things I'd like to have you check/try to see if it fixes the issue:

  • UAC has been turned OFF – You need to turn it back ON.
  • You are using the Built-in Admin Account – This automatically disables UAC
  • Screen resolution is too low - If it's below 1024×768, this can also cause the same problem.
  • Video Card Driver – There are a few known issues where an outdated video card driver can cause an app crash.  Please be sure to update your drivers from the manufacturer's site.

    Also, which anti-virus software do you use?

    If it's Avast, it requires an update to correct the issue.

    Please let us know.

    Thanks!

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    THANK YOU SO MUCH! This worked! It was avast it needed updating! 

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    Hi Debbie_H,

    You're providential ! You've sold the issue on my PC :-)

    The troublemaker was Avast which, as you pointed out, wasn't up-to-date. The poor little thing was requiring an update and wasn't telling me anything...

    Many thanks again and I hope your valuable advices will have the same effect with the other guys in this thread.

    Sorry to break short here but I have Metro apps to play with ;-)

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    Last updated March 24, 2018 Views 3,816 Applies to: