Failure to display security and shut down options on Windows 8 64 bit

My pc was working fine this morning but then all the sudden started running extremely slow and was struggling to even get 5kbps download speed on a 20mbps internet connection, I restarted my computer and then when I got to the desktop, everything was worse. Now I can't open any app or connect to the internet, Internet explorer and chrome don't even come up at all, not even notepad or media player. When I try pushing CTRL+ALT+Delete, it gives me this error message:

 

Failure to display security and shut down options

The sign-in process couldn't display security and sign-in options when ctrl+alt+delete was pressed. If windows doesn't respond, press esc, or use the power switch to restart

 

I tried using Windows key + R to use MSConfig, but the first time I tried I got this message:

 

C:\windows\system32\msconfig.exe

The service did not respond to the start or control request in a timely fashion.

 

The second time I restarted and tried MSConfig, it worked fine, got it into safe boot mode, disabled some startup programs, and was able to access task manager through there. After I rebooted, I still had the same problems as before, no ctrl alt delete, no msconfig, can't connect to the net, and not able to open any apps or programs. I'm running on a wifi connection and can connect my laptop just fine wirelessly so I know it's not the internet service either.

 

My computer is not even a week old and is an HP Pavilion 20 All in one PC.

|

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

UPDATE:

 

I finally managed to get msconfig open and went through disabling some stuff while in safe mode, but it still didn't work. I did a system restore to a couple of days ago before I had all these problems as well, but the problem is still there. Later on after taking a break from it, I decide to go back into safe mode and disable all the programs I can using the msconfig and it is magically working SO LONG I am not connected to the net. When I connect to the net, it automatically goes back to how it was, not letting me open any apps or programs. I've already tried disabling Norton, but that didn't work. So I tried uninstalling Norton, but that didn't work either.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Try this:

http://www.tomshardware.com/forum/46799-63-failure-display-security-shut-options-windows-64bit

I have the same issue, and giving this a shot.

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Did you ever figure out the cause, or solution to this? 
I was having the same issue, and tried the whole fix with safemode run cmd as admin, and  "netsh winsock reset". 
For me it did nothing.
I just ended up running the repair tool on the windows 8 Disc, and "refreshed" the install. 
I hope you found a solution better than what I did. Its funny how the computer would run perfect, but as soon as i'd plug in the cat5 cable, or a wifi adapter, it would start with the issue. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry for the late response but no I never found a solution aside from the "refresh" install option. I tried pretty much everything I could but had no luck at all. I haven't had any trouble at all since then though, and still have NO clue what caused it.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am facing the same issue...and not able to resolve...do not know what to do...

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I too am facing this issue, but in a VM. I'm trying the new Windows 8.1.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same issue on Windows 8.1

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same issue here on Windows 8.1

...tried "refresh" and "reset" ending up with the same error.but,... good news for me: "winsock reset" method worked

for me!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

i dont know how but i think i my case it was because of the graphic card update

when i updated my graphic card to the latest ver. this problem started 

so after weeks of researching about the solution i finally decded to downgrade the driver to previous version and it fixed the error

now no more error

hope it helped

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

For the specific error:

Failure to display security and shut down options

The sign-in process couldn't display security and sign-in options when ctrl+alt+delete was pressed. If windows doesn't respond, press esc, or use the power switch to restart

this may not be relevant to all users, but after hours of remote troubleshooting I found it was the pre-installed Mcaffee by HP, and user installed Eset causing some kind of conflict.

After removing both the system was totally responsive, and running correctly.

10 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated December 27, 2020 Views 14,900 Applies to: