Every 10 minutes I keep getting the BSOD, saying system service exception, how do I make it stop restarting my laptop?

I tried to install Safari on my Toshiba's Window 8 laptop but I suppose it crashed, and it went to the BSOD. Now every 10 minutes I get the BSOD saying something is wrong so it has to restart the laptop.

I know nothing about laptops and I need help... please!

 

Question Info


Last updated March 24, 2018 Views 151 Applies to:

Hi Natalie,

 

Thank you for choosing Microsoft Community!

 

You have reached the right forums. Let us try and fix this together.

 

As I understand, you receive BSODs oftenly on the computer.

 

Please reply to this question, to understand the issue better:

 

What is the complete error message?

 

Let us try the following methods:

 

Method 1:  Try the following steps to disable automatic restart on system failure:

 

a)      Press (Windows + Pause break) keys on the computer to open system properties.

b)      Select Advance system settings from the options

c)       Under startup and recovery, click settings

d)      Uncheck the option “Automatic restart” under System Failure

e)      Click Apply and Ok.

 

Method 2: I would suggest you to zip the mini dump files in the “C:\Windows\Minidump folder” and make available via Windows Live Sky Drive (with provided link).

 

Refer the link to know how to update the files on Sky Drive.

Use SkyDrive to upload collected files and post screen shot/picture.

 

Note: The above mentioned thread applies to Windows 8 as well.

 

Hope the information helps. Do reply if you need further help, we will be happy to help you.

 

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 We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
Text courtesy of Team Zigzag
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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