driver_irql_not_less_or_equal (netio.sys) windows 8 asus n56v

Hello,

My laptop is asus n56v and is running on windows 8 64bit. Currently is restarting again with bsod screen message: driver_irql_not_less_or_equal (netio.sys). I got this message when I watched the first 5 minutes of movie on VLC media player, when suddenly the player asked to update and all of the sudden the screen went bsod. I was connected to the internet at that time but didn't do anything on the internet.
 
My minidump files are on this link: http://sdrv.ms/LYxV9v. should it helps in anyway.

Additional information, I'm using bitdefender 2013, in which the license has expired.

Kindly need help with this problem. 

Thank you.
 

Question Info


Last updated March 24, 2018 Views 456 Applies to:
All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

By default, the fault of the crashes is NETIO.sys which is the Network I/O Subsystem. This is not the true cause of the crash, and usually when we have network related crashes like this, it's caused by one of two things:

1. Network drivers themselves need to be updated.

2. 3rd party antivirus or firewall software causing NETBIOS conflicts.

-------------

1. You have troublesome Asus software installed such as AiCharger, etc. Please remove all Asus bloatware.

2. Remove and replace BitDefender with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

BitDefender removal - http://www.bitdefender.com/support/how-to-uninstall-bitdefender-333.html

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

3. If you're still crashing after the above, please enable Driver Verifier:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select  - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is [B]NOT[/B] provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・    Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
http://support.microsoft.com/kb/244617

Regards,

Patrick
Debugger/Reverse Engineer.

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