driver power state failure (windows 8) asus vivotab smart tablet/pc

Hello, I've been experiencing an issue that happens anytime my pc goes to sleep and/or I attempt a restart. As of right now I am unable to restore it back to default settings. This error message is what I am greeted by each time my start screen loads up. Anyone able to help?
 

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Last updated October 31, 2019 Views 2,336 Applies to:

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Hi,

 

Thank you for posting your query in the Microsoft Community forum.

 

Based on the above description, it appears that your computer anytime goes to sleep mode.

 

Before we proceed troubleshooting this issue, I would appreciate if you could answer the following questions

 

1.       Were there any recent changes made to the computer prior to the issue?

 

I would suggest you to follow the steps provided and update us on the status of the issue.

 

Method 1: Run Power Troubleshooter.

Follow these steps to run power troubleshooter.

a. Press windows key+W and type Troubleshooting.

b. Select Troubleshooting.

c. Select view all on the top left corner.

d. Run Power troubleshooter.

 

Method 2: Update the latest display/graphics, chipset drivers from the manufacturer’s website. If Windows 8 drivers are not available, you can install Windows 7 drivers in compatibility mode. Follow these steps:

a) Press ‘Windows + W’ key on the keyboard.

b) Type compatibility in the search box and then press enter.

c) Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.

d) Select the drivers and install.

 

Reference: http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

http://windows.microsoft.com/en-US/windows-8/what-program-compatibility

 

Method 3: If the issue persists then set your computer in Clean Boot state and check if the same issue occurs.

 

By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

 

How to troubleshoot a problem by performing a clean boot in Windows Vista, 7 or in Windows 8:
http://support.microsoft.com/kb/929135

 

Note: After clean boot troubleshooting step, follow the steps outlined by “How to reset the computer to start as usual after troubleshooting with clean boot“in the provided link to return your computer to Normal startup mode.

 

For any Windows related issues please feel free to contact us and we will be glad to help.

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We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
System specs are often useful so include whatever you know

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Hi,

Yesterday i've bought VivoTab Smart and i have a similar issue. Whenever i want to put the tablet to sleep it hangs and i am welcomed by a message similar to the one from OP.

MSInfo32 file - http://sdrv.ms/Yo3oHF
Minidumps - http://sdrv.ms/Yo46Vb

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Michal

These 3 were Related to sdbus.sys SecureDigital Bus Driver.  I would re-install the newest driver available even if it is the same date.

There appears to be an ongoing issue with it,  This link is for win 7 but may be relevant to win 8 as well.
http://support.microsoft.com/kb/976092
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Hi, I solved this with a Hardware reset. Press de reset button next to the volume rocker for +10 seconds and release it (paperclip). Be sure to click the button, it is easy to miss it. Tab will totally reset, which takes about 2 hours.

 

Problem solved, cause unknown ...

 

Before this, back up data and settings somewhere else!

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Cwolde

Welcome to Microsoft Community.  I gave you a vote (thumbs up) for your post.  Just realize that bottons are located in different places on different machines.  The thread starter may not even have a hardware reset.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Michal

These 3 were Related to sdbus.sys SecureDigital Bus Driver.  I would re-install the newest driver available even if it is the same date.

There appears to be an ongoing issue with it,  This link is for win 7 but may be relevant to win 8 as well.
http://support.microsoft.com/kb/976092
Hi,

I tried to reinstall this driver but my problem still occurs. Almost everytime i put my device to sleep it hangs. But when i play music or radio in the background, then it works just fine...

My newest dumps:

http://sdrv.ms/13Bgp2y

Best Regards
MG

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Michael

Did you re-install the sdbus.sys driver?  The newest crash was related to Broadcom Wi-Fi Drive.  It is on the same bus as the sdbus driver so I am wondering.

I would re-install the sdbus driver and the bcmdhd63.sys (broadcom)

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Yeah, I've reinstalled sdbus.sys driver.

I will try with Broadcom now.

EDIT: It WORKED. Thank you so much for the help, and the idea how to react to this problem.

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Hello ZigZag, I was reading through this forum because I just had this issue. I wasn't sure how to fix it, its the first time happening, but I don't want it to happen again as I'm preparingthis tablet as a present. 

This is the file 
https://docs.google.com/file/d/0B7cgDiMMwnAQWEY4Y1lRSC1ELXM/edit?usp=sharing

It should be a zip file with the dmp and system info

Any help is really really appreciated.

Thanks in advance!

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