Computer Shuts down when browsing the net

I have windows 8 and just yesterday it started shutting itself down while I am browsing the net. While I am in the middle of surfing the net, my computer suddenly shows a screen stating my computer ran into a problem and restarts. As far as I know, so long as I do not have an internet browser open, it doesn't do this. So, why would it do this while I am using the net only? I have cleared all history, browsing, cache, etc. data from the browsers I use, have ran scans with my antivirus and antimalware(antivirus revealed nothing, antimalware found one item and removed it), and have done a disk clean up and defrag. And still it does this when I am surfing the net. It does it to me when I use explorer or mozilla firefox. I am attempting google chrome at the moment and so far it hasn't made my computer restart yet. But still, I would like to know if anyone can help me figure out why this happened. 
 
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Last updated August 22, 2018 Views 13,040 Applies to:

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Hi Lori,

 


Thank you for posting this question in Microsoft Community Forums.

 


I see that the computer restarts randomly when you are using Internet.

 


Let us work together to resolve this issue.

However, we need more information. Please answer the following questions.

 

1. What is the complete and exact error messages/code you receive when this issue occurs?
2. What is the make and model of the computer?
3. Did you make any changes to the computer prior to this issue?

Here’s what you can try:

 

Method 1: Start the computer in Safe Mode with networking and perform Clean boot.

 

Step 1:


Boot the computer in Safe mode with Networking and check if the issue persists. Follow these steps to start the computer in safe mode.

a) Press the ‘Windows + C’ key on the keyboard.
b) Click on settings, more pc settings and then general.
c) Scroll down to advanced startup, click restart now.
d) Click on troubleshoot, advanced options, Windows Startup Settings.
e) Click restart, select safe mode with networking and then press enter.


Note: Restart the computer to start in normal mode.

 

 

Step 2:


Place the computer in clean boot and check if the issue persists. You may follow the article mentioned to perform a clean boot.

 

Perform a Clean Boot


Follow the instructions (Step 1 for Windows 8) given in this link to perform a clean boot:


http://support.microsoft.com/kb/929135

 

Note: After performing the troubleshooting steps in clean boot, follow these steps to return the computer to Normal startup mode.

 

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the General tab, click the Normal Startup option, and then click ock.
d) When you are prompted to restart the computer, click Restart.

Method 2: Scan the computer for virus.

I would suggest you to scan your computer with Microsoft Safety Scanner, which would help to get rid of viruses, spyware, and other malicious software.

The Microsoft Safety Scanner is a free-to-download security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost.

Method 3: Run the system maintenance troubleshooter

Follow the below link to perform system maintenance troubleshoot

 

http://windows.microsoft.com/en-US/windows7/Open-the-System-Maintenance-troubleshooter

 

You can refer to the link mentioned below for more information.

My computer hangs or freezes when browsing the Internet

http://support.microsoft.com/kb/2681286

 

 Check if the issue is resolved.

Please get back to us with the results.

 

If you face any Windows issues in future, let us know and we would be glad to assist

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To answer your questions:

1. At the moment I cannot recall all of what it said. So far, this issue has not reappeared. But if it does, I will do my best to make note of what it says exactly before it closes out and get back to you with an answer. 

2. My computer is an HP 2000 Notebook PC.

3. No, I have not made any changes. 

If this issue happens again, I will attempt the methods you have stated and let you know if any of it helped. But I will let you know the answer to your first question before I try any of them. 

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Issue has shown up again. The only part of the error message I was able to catch sight of said system error exception. 

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Hi,

 

I'm just guessing that It might be related to Adobe Flash Player, which is now part of IE10...

Almost every website has some kind of Flash file active on it's page...

 

I think there have been Windows updates for the flash player...one may have caused the problem, and perhaps you need one instead...

 

I think Firefox would use it's own installation of Flash Player though, but it may use Win 8's...

 

It is also possible that it is a Graphics driver issue of some kind... and it's mostly showing up with the multiple graphics type processes running on websites that would be above and beyond what would be on your normal desktop.

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I am not sure about that. My computer has not downloaded any updates recently. Also, I do use the flashblock app on chrome and firefox, so, wouldn't that prevent such a thing?

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Hi,

 

I know nothing about the Flashblock app...

Try turning it off and see if the problem stops...

 

You mentioned you didn't have the problem in Chrome at first...but you do now?

Was that after Flashblock?

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Issue has shown up again. The only part of the error message I was able to catch sight of said system error exception. 

Uninstall KB2778344 its a known cause of this stop error

There's a lot of posts in here about this update

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Yes, I do have this issue with chrome also, now. And I did add the flashblock app and others immediately after I downloaded chrome. 
However, I used flashblock for a long while when I was using mozilla firefox before this problem began. And it's not the only app I use.
The apps I use are to help prevent my web browser from crashing because of the type of sites I visit can often cause it to do so. So, I don't see why the flashblock or the other apps would cause a problem. 
This problem started literally out of the blue. I wasn't doing anything differently on my computer than I always have been. And I had not downloaded or uploaded anything recently either before it started doing this.
So, I have no idea what could be the problem.

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Where do I find this? I don't see it listed in my control panel's programs. And is that the full title of the update?

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Hi,

 

Look in Control Panel...Windows Updates, and then Installed Updates...

You can uninstall and\or Repair most of them...

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