Can't restart nor shutdown windows 8

Suddenly my Windows 8 Pro wont restart nor shutdown anymore.

It doesn't react on a shutdown nor restart it only reacts on Sleep.
The computer just keeps working (no freezes) as if nothing is happening???
I can only shut it down improperly pulling the power plug :(

It did work before, it suddeenly stopped working :(

What I tried till now without success:
  • Turning of "Fast start-up"
  • shuting down or restart via "shutdown" command (ever forced)
    The shutdown process starts but doesn't react at all (I see it in the task manager)
    If I try it via the shutdown GUI the gui does freeze (not responding) when I trigger a shutdown/restart
  • (re)assigning a shutdown on the power button.


Anyone has the same issue.
(A friend  has exactly the same issue on his Win8 Home edition (after using it for about a week))


regards

Dave

 

Question Info


Last updated September 1, 2018 Views 20,581 Applies to:

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Hi Dave,

 

Thank you for posting your query in Microsoft community forums.

 

I understand that you face problem in Shutting down and restarting Windows 8 computer.

 

Let us follow the methods listed below and try fixing this issue, but before we proceed, please answer the question given below.

 

1)      What is the make and model of the computer?

2)      Do you remember making any changes to the computer prior to this issue?

3)      Are using Microsoft account or local account to log in?

 

I suggest you to follow the methods given below and check if the issue persists.

 

Method 1: Run the power troubleshooter. Follow these steps:


a) Press the ‘Windows + W’ key on the keyboard.
b) Type Troubleshooter in the search box and then press enter.
c) Click system and security and run the power troubleshooter.

 

Method 2: Lets us try performing safe mode and clean boot.

 

Step 1: Perform Safe Mode

 

Click the link and follow the steps “Windows Startup Settings (including safe mode)

 

http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

 

Check if you face the same issue in safe mode. If the issue doesn’t persists in safe mode, the place the computer in clean boot and check.

 

Step 2: Perform Clean Boot.

 

To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

http://support.microsoft.com/kb/929135

 

Important: Reset the computer to start as usual.

 

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

 

a)      Press the ‘Windows + R’ key on the keyboard.

b)      In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c)      On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d)      When you are prompted to restart the computer, click ‘Restart’.

 

If the issue still persists, update the chipset drivers from the computer manufacturer website.

 

Method 3: Try to reset the power options by executing the following command from an elevated command prompt.

 

a) To open a command prompt by Pressing Windows key + R,

b) Copy and paste (or type) the following command “cmd powercfg.exe –restoredefaultschemes”

 in the Open box

c) Then press ENTER:

 

You can also try changing the power plan.

 

Method 4: Change the “Power plans” settings.

 

A power plan is a collection of hardware and system settings (like display, sleep, etc.) that manages how your PC uses power. The power plans you can use depend on the kind of PC you have.

Click on the below given link to know “How to create and delete a power plan”.

 

Power plans: Frequently asked questions

 

http://windows.microsoft.com/en-US/windows-8/power-plans-faq

 

Hope the information helps to fix the issue, if you still need any assistance, please feel free to post. We are here to assist you.

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Tried all 4 methods without success :(

Method 2 doesn't work at all, because my PC doesn't react on a restart.


But I noticed something else, after I just (cold) restart (power off/on)
I can shutdown/restart my PC without any problem, the issue seems to appear after a certain amount of time.
So I tried starting all the tools I normally use to see if it is related to any of them, but no app found that could trigger the restart issue. I can keep restarting. I could also restart after a sleep modus.



1)      What is the make and model of the computer?
No special brand PC, here are the specs:

  • Intel Core i7-3930K
  • 64GB Memory
  • 240GB SSD
  • Nvidea GeForce GTX 690

2)      Do you remember making any changes to the computer prior to this issue?

Nope

3)      Are using Microsoft account or local account to log in?

Local account

Regards,

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Update:

  • Strange but the restart triggered after installing microsoft updates does work properly?
  • Optional test to see if it is application related (since it works in the first xx minutes after a startup ):
    I turned on my pc and logged in, left the session open without starting any application at all nor performing any action for a night, guess what? impossible to restart or shutdown :( :( :(


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I have had the same issue and also tried to get it resolved at least 3 times by the live help the end solution each time refresh windows 8.  Not to bad when I didn't have much on the PC but had the same issue again this week couldn't resolve, so had to refresh without affecting files apparently.  All was deleted got to spend tonight installing everything again not happy.
Update:

  • Strange but the restart triggered after installing microsoft updates does work properly?
  • Optional test to see if it is application related (since it works in the first xx minutes after a startup ):
    I turned on my pc and logged in, left the session open without starting any application at all nor performing any action for a night, guess what? impossible to restart or shutdown :( :( :(



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I have the same problem and four steps described above haven't solved the issue. I've also tried steps described here: 
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/bce158e2-d057-4761-b715-5f68b8002fc2/
and it also didn't help. Hey, Microsoft, ability of turning off a machine isn't so sophisticated requirement, please fix the system!

9 people were helped by this reply

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I have the same problem and four steps described above haven't solved the issue. I've also tried steps described here: 
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/bce158e2-d057-4761-b715-5f68b8002fc2/
and it also didn't help. Hey, Microsoft, ability of turning off a machine isn't so sophisticated requirement, please fix the system!


I also have the same problem. Microsoft please do something

 

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I had the same problem and did a System Restore.

 

Open System (Windows+Pause/Break), then System Protection in the left top quadrant, click System Restore, Next, and select the restore point prior to which the system was working normally.  YMMV though.

 

 

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I did it...Now I can restart and shutdown...

However, I'm still curious that what happening to window 8

 

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I don't have any restore points from before the problem occured :( :( :(

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I've recently started having this issue. I have no clue what has triggered it. I've been running Windows 8 right from its Developer Preview. I remember a similar issue with the Consumer Preview and I could fix that by disabling the fast startup option. 

Unfortunately, that doesn't work any more. I've tried a System Restore, but it doesn't work - it just hangs at the "preparing" dialog. I think it's because it can't restart the machine. 

I've used msconfig and the Task Manager to disable all non-Microsoft services and start-up items. 

I've tried uninstalling every app on the machine. 

I've tried uninstalling all the Windows updates. 

I've tried booting to Safe Mode, but it doesn't shut down or restart from Safe Mode either. 

I've done a virus scan using the latest updates for the built-in scanner. 

I've used the sfc /scannow option (no problems found). 

I've checked the hard drive for errors (none detected). 

I reinstalled Windows using the Refresh option. 

I've tried disabling and then reenabling Hibernate. 

I've run the Power Troubleshooter. The only issue detected was that I've set it to High Power and it wants me to switch to Balanced. Ironic isn't it then that it won't let me turn the machine off at all? 

The only things I haven't tried are: 
- Reset your PC, and failing that 
- Formatting my drive and reinstalling Windows from scratch. 

Before I go down that route, I'd like to know what the **** is going on exactly. 

Thank you. 

Specs: 
Intel Core i7 3770K 
Gigabyte motherboard (I'll double-check the exact model when I get home and update this post)
Kingston HyperX 120 GB SSD (system drive)
2 x 1TB SATA HDDs connected as a mirror using Storage Spaces 
12 GB RAM 

Notes: 
Trying to shut down from the Charms Bar activates the next open app for some reason, but doesn't do anything beyond that. With no apps open, nothing happens. 

Pressing the physical power button on the PC brings up the "Shutting Down" screen, but it doesn't progress from there. I've left it like that for hours and it stays there. Worryingly, the HDD light flashes intermittently at this time. 

This started happening soon after I installed a Shutdown Timer app. I thought that that was the cause. After refreshing the PC and nuking the app, it still happens, so I don't think that was it.

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