Question
57 views

Blue screen of death occurring frequently!

ChantelleGizycki asked on
Hello,
I've been getting a lot of BSODs lately and was hoping that somebody could help solve the problem.
Here's the link to the minidump files:

https://skydrive.live.com/?mkt=en-GB#cid=E50B7ED317EFC79B&id=E50B7ED317EFC79B%21186

Thanks,
Chantelle
1 person had this question

Abuse history


The answered status icon Answer
Patrick Barker replied on
Hi Chantelle,

We have two bug checks among the attached DMP's:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

-----------

By default, the fault of the crashes is NETIO.sys which is the Network I/O Subsystem. This is not the true cause of the crash, and usually when we have network related crashes like this, it's caused by one of two things:

1. Network drivers themselves need to be updated.

2. 3rd party antivirus or firewall software causing NETBIOS conflicts.

CRITICAL_PROCESS_DIED (ef)

This indicates that a critical system process died.

-- PROCESS_NAME:  BDSSVC.EXE

^^ QuickHeal related process.

----------------------

Please remove and replace QuickHeal with Windows 8's built-in Windows Defender as it's known to cause corruption and conflicts, just like we see above:

QuickHeal removal - http://www.quickheal.com/prod-rem

Windows Defender (enable after removing QuickHeal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick
Debugger/Reverse Engineer.
1 person found this helpful

Abuse history


progress