Note: Whenever you perform a clean boot to check for the issue, make sure you try the steps provided in “How to reset the computer to start as usual after troubleshooting with clean boot” to boot the
system in normal start up.
a. Press Windows Key + R and type in rstrui.exe and press enter.
b. Click next and Select a restore point prior to the issue and click on Next.
c. Click on Finish to perform the restore.
If you are unable to boot in normal mode, you can use the Windows 8 installation disc to perform a system restore on the computer.
Perform System Restore from Advanced Options screen and then check if you are able to boot to the computer.
Follow the steps:
a) After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
b) Select the correct time and Keyboard type.
c) Click Repair your computer in the lower left corner.
d) Select Troubleshoot from Choose an option screen.
e) Click Advanced options in Troubleshoot screen.
f) Select System Restore.
g) Follow the onscreen instructions to restore the computer to an earlier point before the issue occurred.
If “System restore” fails, then try performing an Automatic repair from the advanced boot options and check if it helps.
Let us know if you need
further assistance with Windows related issues. We will be happy to help.