Hi Sue,
Welcome to Microsoft Community and we are happy to assist you on this issue.
It seems like you get an error message prompting “Access Violation at address 7563F9E in module KERNEL32.dll Write address CCCCCCCO” on the computer when you boot the computer back from sleep mode.
I would like to ask certain questions on this issue to help you in a better way:
1) Did you make any changes to the computer prior to this issue?
2) Since when are you facing this issue?
I would suggest you to boot the computer in safe mode with networking and check if it helps.
You can follow the methods:
Method 1:
You can follow the steps accordingly:
Step 1:
You can refer to the link to boot the computer into safe mode with networking:
http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
Step 2:
If you don't face the same issue in safe mode, then , there might be some other application, which runs at the background, on the computer is leading to this issue.
You can refer to the link to boot the computer into clean boot state and find the application or program leading to this issue:
Please follow the link below to perform clean boot:
“How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8”
http://support.microsoft.com/kb/929135
Note: Please go through the section:
How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.
Method 2:
Let’s run SFC scan to check for missing or corrupted system files. You can follow the steps to do so:
Note: System File Checker is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files
Perform System File Check (SFC), and then check if this fixes the issue.
Follow the steps:
a) Press “Windows Key + Q” to open Charms Bar.
b) Type “cmd” without quotes in the search box.
c) On the left pane, right click on the “cmd” option and select “Run as Administrator”.
d) Type ‘sfc /scannow’ without quotes and hit enter.
Hope it helps.
Feel free to contact us if you have any other Windows related issue and we would be glad to help you.
