8004E00F-COM+ unable to talk to Microsoft Distributed Transaction Coordinator

Hello ALL -

The posted error message occurs when looking for system performance info in Computer Management.
I'm using a brand-new Lenovo 410p labtop, Windows 8 OS; no heavy weight application has been added.  Up until now, the Windows 8 errors have been the only things I have "enjoyed" on a laptop that I've had for 3 days.  Any guidance would be greatly appreciated!

The Windows error messages are as follows:
- 8004E00F-COM+ unable to talk to Microsoft Distributed Transaction Coordinator
- Trying to generate System Health Report Property Value Conflict
- A MS DTC component has encountered an internal error. The process is being terminated. Error Specifics: DtcSystemShutdown (com\complus\dtc\dtc\msdtc\src\msdtc.cpp@2485): Shutting down with an error
- Could not start the MS DTC Transaction Manager
- The MMC console shut down


Question Info

Last updated December 13, 2018 Views 20,382 Applies to:

Hi Ryan,


This is caused by MSDTC (Distributed transaction coordinator) Service being set to run under the local system account. It should run under NTAuthority\NetworkService account instead.

To resolve this issue, please try these steps.

Note: Before performing these steps, please do take a backup of the registry. http://windows.microsoft.com/en-in/windows7/back-up-the-registry (Steps mentioned in the link can be used for Windows 8 as well)

- Press Windows key and the R key to open the Run prompt and type Regedit.exe and press enter to open the Registry Editor.
- Locate HKEY_LOCAL_MACHINE\Software\Microsoft\MSDTC.
- Right click on TurnOffRpcSecurity and select Modify. Add value 1.
- In the Run prompt, type Services.msc and locate Distributed Transaction Coordinator. Right click on it and select Stop
- Right click on the Service and then select properties. Click on the Log On tab.
- Change the Log on account back to NT Authority\NetworkService
- Just type NT Authority\NetworkService
- the Password is blank.
- Click Apply and Ok
- Start Distributed Transaction Coordinator service.

Restart the computer and check if you still experience the issue.


Steps have been taken from the link http://social.technet.microsoft.com/Forums/windowsserver/en-US/dd5515ed-d945-467b-bf34-78e161a1fe5d/server-2003-r2-red-arrow-on-dcom


Hope this information is helpful. If you have any concerns, please do let us know.

Microsoft Desktop Support Engineer

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