Windows 8 internet connection problem, Not downloading windows store apps.

I cant download any windows store app from store, A message informs that the internet connection is too slow and to try another connection and also some of my apps such as Weather shows as offline but the computer is connected to the internet. The internet speed if my connection is 3.6Mbps maximum. What is the minimum internet speed to download apps from store and how to solve the offline problem of apps???
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Answer
Answer

Hi Praveen,

 

Before starting with the troubleshooting steps, please provide the following information:

 

1)      Are you able to connect to internet with Internet Explorer in Modern User version?

2)      What is the complete error message you get?

3)      Are you using proxy settings to connect to the Internet?

4)      Are the current settings for your Internet connection set as metered?

 

In some cases if your internet connection is set as a Metered one on Windows 8, Apps will not download.

 

http://windows.microsoft.com/en-us/windows-8/metered-internet-connections-frequently-asked-questions

 

Let us try the methods given below and check if it helps.

 

Method 1:

 

You may try running the Internet connection troubleshooter and check.

 

a) On the Start screen, type and select control panel or right click on the bottom left corner on the desktop to select control panel.

b) Select Troubleshooting and select Program.

c) Select the Internet connection troubleshooter and check.

 

Let us try disabling Proxy server and check.

 

Method 2: Disable proxy server.

 

Follow the steps to disable proxy:

 

a) Click the Gear box at the top right corner in internet explorer.
b) Click the Tools button, and then click Internet Options.
c) Click the Connections tab, and then click LAN settings.
d) Uncheck Use a proxy server for your LAN check box.

 

Let us try clearing Windows store cache.

 

Method 3: Clear Windows app store cache.

 

Follow these steps to reset Store cache.

 

a) On the desktop, press Windows key + R to open the Run Dialog.

b) Type wsreset.exe and press Enter.

 

Let us also try disabling third party security software.

 

Method 4: Try disabling Third party antivirus program.

 

a) Press “Windows key + C”.

b) Choose Search, and type in Control panel.

c) Under System and Security, clicking Review your computer's status.

d) Click the arrow button next to Security to expand the section.

e) If Windows can detect your antivirus software, it's listed under Virus protection.

f) If the software is on, check the Help that came with the software for information on disabling it.

 

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Also refer to the article given below.

 

What to do if you have problems with an app

 

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

Hope it helps, if you have any further queries, feel free to post. We will be glad to assist you.

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Last updated March 24, 2018 Views 2,251 Applies to: