Windows 8 giving RDP errors trying to connect to remote computer using Remote Web Workplace

I have a Windows Small Business Server 2008 which is running Remote Web Workplace.  Using my old Windows 7 laptop, I am able to remotely connect to one of many Windows XP desktops or Windows 7 desktops at my small business as well as the SBS 2008 server I use to run RWW.

 

Using either an older dual-boot Toshiba Satellite laptop booting into Windows 8 Pro or a new Microsoft Surface Pro (with Windows 8 pro), I am getting error messages.

 

If I use the IE app on the Windows 8 (metro) Desktop to access any of my XP or 7 computers remotely via RWW, the error is this

 

VBScript: Remote Desktop Connection

"The Microsoft Terminal Services Client ActiveX control (also known as Microsoft RDP Client Control) is either not available, or is not enabled. For more information about installing and enabling this ActiveX control, see the Microsoft TechNet Website (http://go.microsoft.com/fwlink/?LinkId=103719)."

 

 

If I use the classic Desktop and open IE from the taskbar, connect to RWW and select any XP or Windows 7 computer, this is the error:

 

VBScript: Remote Desktop Connection

"The wizard cannot configure Remote Desktop Connection settings.  Make sure that the client version of Remote Desktop Protocol (RDP) 6.0 or later is installed on this computer."

 

Now if I open Remote Desktop Connection directly on either Windows 8 Pro machines (laptop or Microsoft Surface Pro) I can put in any computer name and connect to it.

 

If I use a Windows 7 computer (either my dual-boot Win 7 Ultimate/Win 8 Pro Toshiba or my Windows 7 workstation at my home) to access the RWW site and try to connect to any XP or 7 desktop, it works...no issues or errors. 

 

I have made sure that the Windows XP computers are running SP3 and have the RDP 7.0 update installed.  Windows 7 computers are all updated and have RDP 8.0 installed.

 

All the firewalls on the computers (XP, Windows 7, Windows 8) have the RWW site domain set in Trusted sites, I have Remote Desktop Connection set as an allowed program in the Windows 8 firewall. 

 

The issue is somewhere in Windows 8 itself.  If two Windows 7 computers can connect up with no issues, but two Windows 8 computers cannot (and both are giving the same errors) then it tells me that there is something in Windows 8 causing this issue.

Help is greatly appreciated.  I know many "Community members" will copy/paste some pre-typed 'help' comment but please...don't copy/paste a premade help comment from some Windows Vista or Windows 7 section of your OneNotes.  This is purely a Window 8 issue.  I have tried following many of the instructions and 'help' given online via TechNet, here, expertexchange and many other sites. 

Answer
Answer

Hi,
 
 
 
Thank you for posting your question on Microsoft Community.
 
 
I would suggest you to post your question on TechNet Windows 8 IT Pro Forums for better help!
 
 
Hope this helps!

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Last updated March 24, 2018 Views 2,228 Applies to: