why can't my lenovo windows 8 download & print

I press the printer sign on my Lenovo windows 8 to download & print, nothing happens . why ?
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Answer
Answer

Hi Susan,

 

Thank you for choosing Windows 8 and giving us an opportunity to assist you.

 

From the issue description, I understand that you can neither print nor download anything.

 

Before proceeding further, I would like you to answer few questions:

1.      Have you connected a printer to the computer?

2.      If yes, then what is the make and model of the printer?

3.      What happens when you try to download or print something?

4.      How are you trying to download?

5.      Do you face any issue while downloading files?

6.      Is the issue specific to any particular file?

7.      Do you use Internet Explorer to download files?

8.      Are you able to print the files those are saved on the computer?

9.      What is the model of the computer?

10.  Have you made any recent changes to the computer?

 

Please answer these questions as they are important for us to resolve this issue.

 

In the meantime, try these methods:

 

Method 1:

I would suggest you to go through the link and try out these methods and check.

Fix printer problems

http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

Method 2:

If you use Internet Explorer, then I would suggest you to try out these steps and check.

Step 1:

I would suggest you follow these steps to run Internet Explorer as an administrator and check.

a.      Go to Start Screen and type Internet Explorer.

b.      Right click on the Internet Explorer icon and a new app bar would be displayed at the bottom of the screen.

c.        Select the option “Run as Administrator”.

d.      Check if you are able to download.

 

Step 2:

I would suggest you to set Internet Explorer as the default browser and check. Go through the link which says how to do so.

Make Internet Explorer your default browser

http://windows.microsoft.com/en-us/internet-explorer/make-ie-default-browser#ie=ie-10

 

Reference:

Download files in Internet Explorer

http://windows.microsoft.com/en-us/internet-explorer/download-files#ie=ie-10

 

For any further queries related to download and print in Windows, get back to us any time. We will be happy to help you.

 

Regards,
Tadasha Mishra

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Last updated May 19, 2020 Views 1,263 Applies to: