Unable to connect to internet using Verizon fios router

Original title: "network adapter" "NIC" "disabled interface" "disabled adapter"

Cannot connect to the internet using Verizon fios router. But can connect using an Ethernet cable

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Answer

Hi Nap,

Is your Network Adapter disabled in Device manager?

If so, please uninstall and reinstall the network driver and reinstall it to check if it resolves the issue.

Method 1:

a) Type Device manager on the start screen and hit Settings and then Enter

b) Right click on the Network adapter and select Properties

c) Then click on Driver tab and choose "Uninstall"

c) Restart the computer.

d) Visit the manufacturer’s website and reinstall the network driver.

Method 2: If the issue is still not resolved, please refer to the articles

Why can't I connect to the Internet?

Why can’t I find a wireless network?

Please post back with the result. If the issue is still not resolved, we'll be glad to assist you further.

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Last updated August 26, 2020 Views 3,189 Applies to: