remote assistance easy connect Can't connect to global peer to peer network Windows 8

Hi,

It would be great if you can provide more information regarding this issue. Please do answer to this question for a better understanding.

What exactly happens when you connect using Easy Connect? Do you get any error message?

I would first suggest you to refer to the below given article and follow the troubleshooting steps given in it as according to the issue with the Easy Connect.

Windows Remote Assistance: Frequently asked questions

You may also refer this article for more information:

Remote Assistance in Windows 8

Hope this information is helpful. Please do get back to us with the result.

Hi,

Here are some common reasons for problems you might run into when trying to use Easy Connect.

a.     One or both of the PCs aren’t running Windows 7, Windows 8, or Windows RT.

b.    There’s a problem with the Internet connection on either PC.

c.     The person you’re trying to help is on a corporate network

I would suggest you to disable all the security software including Windows Firewall, and then check if that fixes the issue.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

I would suggest you to Ping the other network and check if you are getting any response.

a.    Press Windows + R and open Command Prompt.

b.    Type the Computer Name\IP address, and then press ENTER:
Example: Ping Computer

This will help us to check the Network connection status.

You may refer to the steps from the following Microsoft article and check if it helps.

Easy Connect doesn’t seem to work. What do I do?

Hope it helps.

Hi,

Thank you for the update.

I would suggest you to provide us the Windows Update History, which will help us to get more information about the issue.

a.    Press Windows Key + X key and click Control Panel.

b.    Select the option Windows Update.

c.    In the left pane, click View Update History.

I would suggest you to check the Services status of these following Services.

a.    Remote Desktop Services.

b.    Remote Procedure Call (RPC )

Press Windows Key + R and type services.msc in the search field and press ENTER to access Service list or Status.

Hello,

Remote Procedure Call (RPC Is running  set Automatic.

I have the same updates as everyone else has .

Its all over the internet that the updates turned it off

How do I send you the updates on here.  in the image but again how do you tell witch one.

Also the tool Microsoft had out to fix this no longer works or it is available .  It is suppose to resolve the remote assistance and firewall problems.

Thanks,

Jim

Hi Jim,

Thank you for the update.

To test this issue, I would suggest you to create a new user account and check if it helps.

This will help us to find out if the issue is with Windows or User account Settings.

Create a user account: http://windows.microsoft.com/en-US/windows-8/create-user-account

How to include a screenshot in your post

http://answers.microsoft.com/en-us/windows/wiki/windows_other-windows_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4

Hope it helps.

 I have three computers running windows 8 pro all three have the same problem.

Caused by windows updates..

The last set of windows update also caused outlook 2013 problems and had to do system restore to fix it and Microsoft pulled the update due to all the  problems. They fixed it and put back on  two days later and resolved there problem with Outlook 2013.

They pulled the Microsoft FIXIT tool or Patch that would solve the problem.  I can find the tool but is no longer working .

They need to fix it and put back on to resolve the problem.

 They refuse to fix this one that Everybody has.

Thanks,

Jim