New Windows 8 PC cannot join my Windows 7 HomeGroup

I've got an existing Homegroup that's running without trouble made up of two desktops and a laptop.  I'm trying to add a new Windows 8 PC to it.  I've tried everything that I could find here on the forums.  Ran HG troubleshooter on the new PC and the Existing one that formed the HG, turned off Windows Firewall, etc.  The new PC sees the Win7 PC and shows "[USER] on [WIN7PC] has created a homegroup on the network do you want to join it?"  but when I put in the password and click Join and enter the password it just sits there forever and doesn't connect.

Please advise and thanks,
Jon
_____

UPDATE:  Proposed fixes did not help.  The one thing that I didn't try was take down the original HG started with Windows 7 and try starting the HG with the Windows 8 machine.

However, I recently upgraded to Windows 8.1 tried joining the HG again and it joined without issue.  Your mileage may vary but i'll be interested to see if this fixed the issue for other people.


Jon

Hi,

Try both a wired and wireless connection. Of course update both drivers (see last
section below). If using a wire now be sure to check cabling.

Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings
as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop and
Start Screen.

As needed translate these to Windows 8 methods (there is little real difference) :
(The links below are marked Windows 8, Windows 7, or General)

All computers need to have unique names.

All computers need to have the same time and date.

Some antivirus/security programs can block or cause networking issues. Disabling a
3rd party antivirus/security program may not be sufficient. You may need to uninstall
it and then run the maker's Removal Tool to prevent trouble causing remnants. Use
MSE while testing or permanently.

Your router and all computers must be IPv6 capable (hardware, firmware, and drivers)
to use HomeGroup. Check the System Maker (Motherboard Maker for custom systems)
or the actual device makers' sites for update network drivers. Also check the router
maker's site for updated firmware. Check their support and ask in their forums for any
known issues.  (Run the Home Group troubleshooter to enable IPv6.)

--------------------------

These should help :

Windows 8 - Open the HomeGroup troubleshooter (Network troubleshooter)
http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab4&v2h=win7tab4&v3h=winvistatab1&v4h=winxptab1

Windows 8 - Wired and wireless network problems
http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab1&v2h=win7tab4&v3h=winvistatab1&v4h=winxptab1

Windows 8 - Why can't I connect to other PCs?
http://windows.microsoft.com/en-US/windows-8/cant-connect-other-pcs

Windows 8 - HomeGroup problems in Windows
http://windows.microsoft.com/en-US/windows-8/homegroup-problems-in-windows 

Windows 8 -  Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Windows 8 - HomeGroup problems in Windows - Create, join, use a HomeGroup - Can't
Print - Can't
Delete a HomeGroup
http://windows.microsoft.com/en-US/windows-8/homegroup-problems-in-windows

Windows 7 (applies to Windows 8) - Why can't I access my homegroup?
http://windows.microsoft.com/en-US/windows7/Why-cant-I-access-my-homegroup

Windows 7 (applies to Windows 8) - Windows 7 & HomeGroup: Sharing with Windows XP,
Windows Vista, and other operating systems
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17168

----------------------------------------

On a small HomeGroup (or network) it is usually easier to reset up the HomeGroup
(or network) than to try to troubleshoot.

Windows 8 - HomeGroup from start to finish (also how to leave a Home Group)
http://windows.microsoft.com/en-US/windows-8/homegroup-from-start-to-finish

Windows 7 (applies to Windows 8) - HomeGroup: frequently asked questions (also shows
how to remove and delete homegroup)
http://windows.microsoft.com/en-US/windows7/HomeGroup-frequently-asked-questions

Windows 7 (applies to Windows 8) - How to Disable “HomeGroup” Feature in Windows 7?
(also to remove existing HomeGroups)
http://www.askvg.com/how-to-disable-homegroup-feature-in-windows-7/

Widnows 8 - Share files and folders on a network or a shared PC
http://windows.microsoft.com/en-US/windows-8/share-files-folders

Windows 8 - Install a printer
http://windows.microsoft.com/en-US/windows-8/install-a-printer

Windows 7 (applies to Windows 8) - Access files and printers on other homegroup computers
http://windows.microsoft.com/en-US/windows7/Access-files-and-printers-on-other-homegroup-computers

Windows 7 (applies to Windows 8) - File sharing essentials
http://windows.microsoft.com/en-US/windows7/File-sharing-essentials

Windows 7 (applies to Windows 8) - Share files with someone
http://windows.microsoft.com/en-US/windows7/Share-files-with-someone

===============================================

Windows 8 - Setup a home network
http://windows.microsoft.com/en-US/windows-8/setup-home-network#1TC=t1

Windows 8 - What you need to setup a home network
http://windows.microsoft.com/en-US/windows-8/what-you-need-setup-home-network

Windows 8 - WiFi & networking
http://windows.microsoft.com/en-US/windows-8/wifi-networking#1TC=t1

General - Home Network, Wireless Network and Computer Networking Made Easy
http://www.home-network-help.com/

General - Home networking tutorial
http://www.tehnomagazin.com/Computer/Home-networking-tutorial.htm

General - Practically Networked - all you could possibly want to know.
http://www.practicallynetworked.com/

-------------------------------------------------------------------------------------------------------

Windows 8 - How do I fix network adapter problems?
http://windows.microsoft.com/en-US/windows-8/fix-network-adapter-problems

To manual update the drivers :

Control Panel - Network - write down make and model of Wifi - double click on it - driver's
tab - write down version - click Update Driver (may not do anything as MS is far behind
certifying drivers). Then Right Click on Wifi Device and UNINSTALL - Reboot - this will refresh
the driver stack.

General - Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Windows 8 - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8


Download - SAVE - go to where you put it - Right Click - RUN AS ADMIN.

You can download several at once however reboot after you install each one.

After looking at the System Maker's you can check Device Maker's for even newer versions.
(The ones from System maker become your fallbacks).

Repeat above for network card (NIC) and is a good time to get other updated drivers as
Windows 8 loves updated drivers.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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I bought a new Surface Pro 2 to replace a Win7 laptop.  After spending over an hour in a chat with the Surface support group, they were able to replicate the problem and told me that it was a Windows issue and I would have to report it to Windows support.  When I asked if there would be a charge for that support or if the Surface warranty included Windows issues, they did not answer, saying only that they were doing everything they could.  Apparently they cannot escalate issues like this within Microsoft.  Why can't they go directly to Windows support with this known issue instead of making us, their customers, do it?

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Hi DennisVlasich,

Well the problem has to be the network adapter device and/or driver. You might try disabling
the device in Device Manager and use an outboard device. Or if using WiFi try a wired connection
or if using NIC/Wired use WiFi.

Yeah all that hassle is not good,

Rob - SpiritX

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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You'd think that the Surface support team would have taken this approach to troubleshooting the problem.  The drivers in Win8 should be compatible with my WiFi device since I recently upgraded it from TimeWarner Cable.  I can't be the only one using that router with a new Surface device.  Why aren't they figuring this out and sending me a patch to fix it?

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Hi,

You really need to check with the router maker or its provider.

Also contact Surface Support

Surface - Support <- set to your version of Surface
http://www.microsoft.com/surface/en-us/support/

Surface - Contact Us
http://www.microsoft.com/surface/en-us/support/contact-us/

Rob - SpiritX
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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So the Surface Support group points to Windows support, you point to the router manufacturer, and the bottom line is that it's my problem, not Microsoft's.  Interesting approach to customer support!  When I have the time I'll start at the router and work back, but this does little to improve my opinion of Microsoft, at least in the area of consumer products.  I do appreciate your help in this and you are probably correct.  It should have come from Surface Support, not the Community.

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Well we are volunteers here and you need more direct information.

As I said :

1. Update the router firmware and ask the router maker if there is any known issues (also
as in their forums).

2. Check the Surface Support page for updated network drivers. And contact Surface Support
direct.

Rob - SpiritX

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Last updated March 24, 2018 Views 414 Applies to: