my internet speed on windows 8 is 1/10 th the speed on windows 7, why?

I am having internet speed issues on my windows 8 (upgrade) PC that is connected wirelessly to the same cisco router that my windows 7 laptop is.

Windows 8 Dell Desktop (new in 2011): Ping 11, download 3.21, upload 6.06

Windows 7 HP Laptop (new in 2009): Ping 10, download 36.18, upload 6.67

 

These tests are representative of all tests done. my iPad 2 gives similar results to windows 7.

All equipment has been power cycled twice in the last 24 hours.

Comcast has checked & OK'd system as working properly.

 

So slow speeds result in slow web loads in  IE10 and Chrome (worse in chrome), slow downloads (240 MB file took 35 minutes), slow transfers with skydrive, completely unacceptable buffering on almost all internet video feeds (youtube, network video feeds, the daily show)

 

Please help,

 

Question Info


Last updated August 21, 2019 Views 2,394 Applies to:
Answer
Answer

Hi Denny,

 

Thank you for posting in Microsoft Community.

I understand that you are facing slow internet connection issues with all the Apps in Windows 8.

 

I can imagine the inconvenience you have experienced. I will definitely help you with this.

 

1.      Were there any changes made to the computer prior to the issue?

 

Please follow the methods.

 

Method 1:

Let’s run the Internet Connection troubleshooter and check if that helps.

a)      Press ‘Windows + W’ key on the keyboard.

b)      Type ‘Troubleshooting’ and then press enter.

c)      Click on ‘Network and Internet’, select ‘Internet Connection’ and click on next to run the troubleshooter.

 

Method 2:

Update the network adapter drivers and check if that helps.

a)      Move the mouse to bottom left corner and right-click on the ‘Start’ icon.

b)      Select ‘device manager’.

c)      Expand ‘Network Adapter’, right-click on the adapter and select update ‘update driver software’.

 

Method 3:

Place the computer in clean boot and check the status.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services
a.
Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

 

 

Method 4:

I would suggest you to download and run the latest Microsoft Safety Scanner on your computer and check if it helps:

http://www.microsoft.com/security/scanner/en-us/default.aspx

 Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

 

 

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