Internet connection dropping, windows 8, wireless network adapter reset

I am running windows 8 on an HP Envy dv6 laptop and my internet connection keeps dropping every few minutes.  It is because of the wireless network adapter and I have to manually reset the connection every time.  Even wired into my modem, the connection drops.  I have had my ISP reset the modem, tested it and it is working fine.  My connection is still dropping because of my network adapter.  Please help.

 

Question Info


Last updated March 18, 2019 Views 109,468 Applies to:
Answer

Hi Tanya,

 

Thank you for posting this question on Microsoft Community Forums.

 

I see that the internet connection keeps dropping every few minutes in HP Envy dv6 laptop.

 

Let us work together to resolve this issue.

 

Here’s what you can try:

 

Method 1: Run the Troubleshooter.

 

Follow the steps to perform Network Troubleshooter and Internet Connections Troubleshooter.

 

Why can’t I connect to a network?
http://windows.microsoft.com/en-us/windows-8/cant-connect-to-a-network

 

Method 2: Run the hardware troubleshooter.

 

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with hardware.

 

Follow the steps to run the troubleshooter:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type Troubleshooting and click Troubleshooting under Settings.

c. Now type Hardware Troubleshooter in the Search option.

d. Click on Hardware troubleshooter to run the troubleshooter.

 

Method 3: Refer to the following link to resolve some common issues with networks.

 

How do I fix network adapter problems?
http://windows.microsoft.com/en-US/windows-8/fix-network-adapter-problems

 

Method 4: Go to the manufacturer’s website and install the latest drivers for Windows 8.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?lang=en&cc=us&taskId=135&prodClassId=-1&prodTypeId=321957&prodCatId=82710&prodSubCatId=3995705

 

Choose the computer model and download the drivers for the network adapter. If the drivers for Windows 8 aren't available, then download the ones for Windows 7 and install in compatibility mode.

 

Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

 

Please get back to us with the results.

 

Please post any other questions you have regarding Windows operating systems on this Forum. We are happy to assist you.

Regards,

Manasa Sirahatti

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Answer
If you run the dism.exe /online /cleanup-image /restorehealth it may very well be able to fix these corrupt files. If necessary rerun  sfc/ scannow.  Hope this helps and if you need further assistance post and we will be glad to assist you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir.

If you have one foot in the past, one foot in the future, you are pissing on today

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