{Error 651) Brand new computer running factory installed windows 8 won't connect to internet, getting error 651. Solution?

computer purchased today, Nov 3, 2012, fresh out of the box. I'm in process of setting up the laptop but cannot proceed because it won't connect to the internet.

Question Info

Last updated November 26, 2018 Views 1,224 Applies to:
I have the same issues with new desktop.  When I brought it back to Best Buy, it connected no problems.  I contacted the provider( i live in a aprtment complex) and I seem to be the only one with this issue.  The provider says its compatibility issue with them equipment & with the new OS windows 8.  Best Buy says its most likey the router & wants to charge me $90 to come check it out.

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