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Cannot connect to the internet after installing Windows 8 Pro

olakunleodumosu asked on
I installed Windows 8 Pro on my laptop, but I can't connect to the Internet. When I diagnose the problem, it can't find the problem. I'm using a dell laptop. The notification on the corner of the desktop says that I'm connected. I am using a wifi which is working alright as I can connect  on my ipad with it. Anyone can help?
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olakunleodumosu replied on

Thanks for the suggestions. However, I solved the problem before the suggestions came in. I uninstalled my antivirus and then refreshed the Windows 8, using the Windows 8 CD in. With the CD in, go to Settings. Click Change PC Setting. Go to General. On the right, scroll down to Refresh your PC without affecting your files. Follow instructions. It worked perfectly. I can now connect to the internet. Some downloaded software were removed and would have to be downloaded again. Personal files were moved to Windows old. These can be retrieved.
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Mahesh Babu G replied on





Thank you for posting your question in Microsoft Community.


I understand that you are unable to connect to Internet after installing Windows 8 Pro operating system. Correct me if I am wrong.


I can imagine the inconvenience you have experienced. I will definitely help you in fixing the issue.




To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:



1. Do you receive any error code or message?

2. Which web browser are you using?

3. Did you try connecting to a wired connection?

4. What is the model number of the Dell laptop?




Please follow the below methods and check the issue:



Method 1:



Step 1:



Boot the computer in Safe mode with Networking and check if the issue persists by following the below link.


Windows Startup Settings (including safe mode):





If the issue does not persists in Safe Mode with Networking then perform a clean boot.


Step 2:



You need to perform a Clean Boot to prevent any conflicting third party applications from interfering with your computer.



To place the computer in a Clean Boot state, you need to follow the steps from the article mentioned below and check with the issue.



How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8:

Note: You need to follow Step 3 from the article mentioned above to get the computer back to Normal Startup after performing all the steps.




Method 2:


Follow the steps in the below link.


Wired and wireless network problems:





Method 3:



Follow the steps in the below links.


Why can't I connect to the Internet? :





Wi-Fi & networking:





For reference:



Connect to the Internet:





Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

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