After Upgrade Win 8 Pro, No internet access on Desktop mode.

I have just successfully installed win 8 pro upgrade from win 7 via my Sony laptop, Now I found my desktop mode (with the software I installed in Win 7) dose not run well as no interenet can be uesd. but in the Metro Mode (the new in Win 8) I can open the IE for internet, I can read my mail, I can download the APP in the Store, that means my WIFI is worked, but why my old IE and other programs in win 7 dosen't have the internet.
 

Question Info


Last updated March 24, 2018 Views 196 Applies to:
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Answer

Hi SamJi1983,

 

Welcome to the Microsoft Community. As per the problem description you are unable to connect to internet on desktop mode. Provide the following information:

 

·         Do you get any error message?

·         Are you using any third party security software?

 

I will help you with this issue. I would suggest you to follow these methods.

 

Method 1: Disable the security software temporarily.

 

Note: Antivirus software can help protect your computer against virus and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

 

Method 2: Follow these steps:

 

Step 1: Boot the computer in Safe mode with networking and check if the issue persists. Follow these steps to start the computer in safe mode.

 

a)    Press the ‘Windows + C’ key on the keyboard.

b)    Click on settings, change pc settings and then general.

c)    Scroll down to advanced startup, click restart now.

d)    Click on troubleshoot, advanced options, Startup Settings.

e)    Click restart, select safe mode with networking and then press enter.

 

Note: Restart the computer to start in normal mode.

 

Step 2: If the issue does not persist in safe mode with networking, perform a Clean Boot  to see if there is any software conflict as clean boot helps to eliminate software conflicts.

 

Note: After performing the troubleshooting steps in clean boot, follow Step 3 from the link to start the computer to Normal startup mode.

 

Method 3: Follow the steps from the article.

 

Why can't I connect to the Internet?

 

Wired and wireless network connection problems in Windows

 

Hope this helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

 

 

 

 

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