Windows is giving the wrong dpi options for my scanner, much too low.

I'm using an all-in-one Canon printer, where the scanner goes up to 1200dpi, but in 'Scanners & Cameras', it's properties screen says it goes to 600dpi.

I've had this issue before with a Kodak all-in-one, but can't remember how I fixed it.

All the available scanner profiles say 300dpi, which is really confusing.

All drivers and firmware are up to date.

How can I get Windows to recognize that the scanner has a dpi of 1200, not 600?
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Hi,

 

  1. Which application are you using to scan?
  2. What is the exact model of the Canon printer?

 

 

Please check the scanner software properties and settings to change the defaults before the image is scanned.

 

You can adjust the DPI and PPI settings depending on the program you're using.

 

Please get back with the required information so that we can assist you further.

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The scan application is usually either Windows 8.1 Scan app, or Photoshop CS6 (using Wia Support)

The printer is a Canon Pixma MG5550

I can change the dpi in the programs, but only up to 600, because Windows is giving me the wrong limit. All the properties of the scanner (in device manager) are showing that it only goes to 600, but it should go to 1200.

The Kodak I had before, which I had resolved the same issue with, was a Hero 5.1, but I can't remember how I fixed it in the end.

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Hello Estragon,


I would first suggest you to uninstall and reinstall the latest Cannon Software from the Cannon website. Windows sometimes installs the default drivers for hardware which might limit the functionality of the device.


You can download the latest drivers for your Cannon device from:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg5520#DriversAndSoftware

 

If this doesn’t work, you can try to use some complementary scanning software that provide you many additional functionalities.


You can choose software from the following Cannon article:


Scanner Bundled Software

http://usa.canon.com/cusa/office/standard_display/Scanner_BundledSoftware

 

Also see:

FAQ: Scan quality is poor (Image displayed on the monitor)

http://www.canon.co.uk/Support/System/Search.aspx?TcmUri=tcm:14-610903&SearchType=3


If you still can’t get it to work, you may contact Cannon support at:
http://www.usa.canon.com/cusa/support


Hope this information is helpful and do let us know if you need further assistance. We will be glad to help.


Thank you.

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Last updated May 10, 2021 Views 3,040 Applies to: