Protect Yourself From Tech Support Scams
October 14, 2019
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee
and that the phone number is an official Microsoft global customer service number.
Windows 8 update reverted my amd graphic card driver version
I have windows 8 and Dell inspiron 15r SE laptop with 7730M AMD graphic card
I had ATI radeon version 9 driver version (AMD catalyst 13.1) in my dell inspiron. I carried out a Windows Update. After Installing the updates and restarting the laptop I saw that the Ati driver version from 9 has reverted back to version 8 that comes preinstalled,
the one that is there in the dell drivers and support website. Does windows update installed that ? Now I have removed catalyst and I am downloading the latest driver from AMD website.
And i also got this message after windows update - Catalyst Control Centre: Host application has stopped working
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Thank you for posting your query on Microsoft Community Forums and we are glad to know that you have chosen Windows 8.
As you have mentioned, after installing a recent Windows Update, the latest AMD Graphics Card driver that you have installed on the computer from the computer manufacturer’s website gets reverted back to its previous version and also
you get the error: “Catalyst Control Centre: Host application has stopped working”.
I would like to have some information regarding this issue:
1)How did you uninstall the Catalyst Control Center from the computer? Is it from the Device Manager or Programs and Features in Control Panel?
2)Have you made any other recent changes on the computer prior to this issue?
I would suggest you to check for the KB number of the update which was recently installed on the computer. To find the KB numbers of the updates that failed to install, follow these steps:
a)Press “Windows Logo” + “W” and type “Updates” in the search box.
b)Click on “View update history” on the left pane.
This will show you the name of the updates that were installed successfully and the updates that had failed to install. I request you to make a note of the KB number that you had installed prior to this issue and also include the same
when you reply.
Since you have already uninstalled the Catalyst Control Center, you may try uninstalling the existing drivers from the computer and then reinstall the latest version of the AMD graphics drivers from the AMD website.
You may follow these steps:
Uninstall and Reinstall the AMD Graphics Drivers.
Step 1: Uninstall the existing drivers.
a)Press “Windows Logo” + “X”.
b)Click on “Device Manager”.
c)Search for the AMD Graphics Card drivers from the device list and right click on it and select “Uninstall”.
d)Follow the on-screen instructions and restart the computer when you are prompted.
e)Press “Windows Logo” + “X”.
f)Select “Programs and Features” and search for the AMD graphics drivers and associated software in the program list.
g)If they are listed, then select then and then click on “Uninstall”.
h)Follow the on-screen instructions and restart the computer when prompted.
Step 2: Download and install the latest AMD graphics card drivers from the manufacturer’s website.
I would suggest you to visit the manufacturer’s website and download the latest drivers for the Graphic Card. You may check this link:
I have exactly the same problem on a Dell OptiPlex 9010 (Windows 8 64-bit). The graphics drivers are reverting to what the computer was shipped with each time there is a Windows update. Is this a Dell issue or a Windows 8 problem?
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.