Windows 8 Login Screen - Mouse/Keyboard Stop Working

I was on my computer when I got a BSOD on Windows 8 -- It restarted and when it's booting my keyboard lights up, and my mouse. Once I get to the welcome screen both turn off and stop working. I've enabled USB Legacy support in the BIOS and I've also tried every one of my USB ports. I do not have a PS2 port so that is not an option. I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either. This is really frustrating.
 
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Last updated July 16, 2018 Views 27,815 Applies to:

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Hi,


Thank you for posting in Microsoft community!
You've reached the right forum for your question. As I understand, the mouse and keyboard stop working on Windows 8 login screen. I would suggest you to follow the troubleshooting steps to check if it helps.

1. Did you make any changes on the computer prior to the issue?
2. What is the make and model of the computer?
3. What is the exact error message on blue screen?


I would suggest you to check with different keyboard and mouse and then check if this fixes the issue

You may perform automatic repair using the disk .
Follow these steps.

a. Boot from the Windows 8 DVD.
b. Click on Repair your computer.
c. Click on Troubleshoot and then select Advanced Options.
d. Select the option Repair.

Note: While performing startup repair on the hard drive if any bad sectors are found on the hard drive when startup repair tries to repair that sector if any data available on that might be lost.

If you does not have a disk, then you may  burn the ISO file.
 

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I just want to clarify and let everyone know how incompetent Microsoft is with their support. So I purchased the web upgrade and installed Windows 8. I opted not to burn a disc because I didn't have any DVD's/USB drive handy. Big mistake. I thought with a company the size of Microsoft they would provide an easy way for me to be able to get a copy of the ISO file. Windows 8 crashed and I was unable to use my keyboard/mouse as mentioned above. After about 15 calls to Microsoft -- Each time repeating my issue and having to walk them through their script (mind you they don't know what they are doing) -- The conclusion they reached was I needed to borrow a friends PC to run the windows setup.exe to get the ISO or reinstall my previous version of Windows. I reinstalled 7 and won't be going back to 8, thanks for your terrible support.

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I had this issue too, reboot did not solve anything (tried 5 times) Nor did changing USB plug.
Repairing from the CD did nothing (it said it could not fix anything) But when it rebooted after having run the CD, the mouse was back.

This is an extremely annoying issue, and I hope you can get this fixed asap.

Thanks for the suggestion, which worked in my case.
(my friend had the same error, but it was solved by a single reboot)

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same problem here, first time happen i upgrade from win7 then I done a fresh install problem gone. One day later stop working again.

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I too have the same problem.  I just purchased the upgrade trying to go away from mac for a chance to have MS redeem themselves.  

I cannot enter my password at the login screen and my onscreen keyboard does not load.  I cannot use that either.  My mouse however does work.  I tried the following to rectify the issue.  

1) Run the os in a virtualized environment
2) Re seat all usb connections on the hardware
3) Tried a different keyboard
4) Tried a different mode of connectivity on a different keyboard
5) Lastly i tried the windows trick of the trade for generations - reboot three times ...no go.  

Please help or please return my money.  

Stephen 

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Hi,


Thank you for posting in Microsoft community!
You've reached the right forum for your question. As I understand, you cannot enter the password at the login screen. I would suggest you to follow the troubleshooting steps to check if it helps.


1. What is the make and model of the computer?
2. Did you make any changes on the computer prior to the issue?
3. Is the issue confined after upgrading to Windows 8?

You may try to boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.
a) Press the ‘Windows + C’ key on the keyboard.
b) Click on settings, more pc settings and then general.
c) Scroll down to advanced startup, click restart now.
d) Click on troubleshoot, advanced options, Windows Startup Settings.
e) Click restart, select safe mode and then press enter.

Note: Restart the computer to start in normal mode.



Please reply with the results. I would be glad to assist you further.

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I was using my win8 for weeks then i was playing dead island. i plugged in a microsoft brand xbox usb controller and my keyboard, mouse, and xbox controller stopped working.

they work in bios setup and in linux. Ive tried usb installer to automatically fix the system but it failed. I tried to refresh the system but the disk is locked

they seem to turn off at the login screen for no reason.

im running a i5 ivy bridge, gigabyte z77x ud3h motherboard.

there were no recent software or hardware changes.

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Tried all above solutions, searched more than 20 sites, still not working...
All those guys who r also having the same KBM not working from login screen, there's on 2 options for u, either reinstall the OS (repairing doesn't work, tried my self n also searched many sites) or back to 7... As right now I'm installing win7 again....
THIS IS A REAL SERIOUS BUG WHICH COMES WITH WINDOWS 8... MS should fix it as soon as possible,,,  3 of my friends who also installed (purchased version, not pirated) r also facing damn fcking issue...... I'll now installing 7 and will install win8 after 6-7months when it will be completely fine..... This WIN8 will not do well in pc business like our old 7 did,,,, this Win8 is like Vista, sooo many issues r there...

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I am having the exact same issue, I had to hard reset the pc 8 times for the keyboard and mouse to start working again.

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I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either.


That procedure is obsolete.   The new procedure (in the login screen) is to Tab to the Shutdown button and then press End (to get to the Restart button) and then press Shift-  (to select the hidden Advanced Restart) and then press Spacebar to action the chosen command.

 

However, if you have a boot selection menu you may have it easier, because there is a unobvious button (flat text) at the bottom of that screen which will get you into the Advanced Restart too.

 

C.f.  the video at the bottom of this blog  (about 50 seconds from the end)

http://blogs.msdn.com/b/b8/archive/2012/05/22/designing-for-pcs-that-boot-faster-than-ever-before.aspx

 

 

Good luck

 

Robert Aldwinckle
---

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