Windows 8 laptop keeps crashing it says DRIVER_IRQL_NOT_LESS_OR_EQUAL

my Asus Vivobook S400 keeps crashing, like every minute, right now im even asking this on my moms laptop. My laptop is a windows 8 touchscreen laptop. When it crashes it says DRIVER_IRQL_NOT_LESS_OR_EQUAL. Please help
We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
System specs are extremely useful so please include whatever you know.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

im sorry but my tech knowledge is like a 1 out of 10...... So basically everything you told me made litterally no sense. it would help if you talked to me like i was 5

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Alessandra

When your computer crashes it creates a log of what happened called a DMP file.  In order to diagnose the cause we need those files.

They are on your computer (in C:\windows\minidump).  You need to copy them to your desktop and compress them (right click>compress) and upload them to somewhere we can access them.

If you read the "wiki" link it will tell you how.

You then need to give us a link to where they are.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

i have the same problem, did you follow the procedure? was it easy or i need to show my laptop to a computer technician nearby?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same thing here Windows 8 on Asus S400, crashes like 10 times a day, the user is not happy at all, this is giving me th eIT tech a huge headache

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated March 24, 2018 Views 826 Applies to: