Wacom Tablet not functional after waking from sleep mode

I have Windows 8,

dual core 2.8 ghz intel, 8gb ram.

I use a Wacom  Bamboo splash tablet (ctl 471).

I have installed the latest windows 8 drivers from Wacom.

When my computer wakes from sleep mode, the tablet no longer functions.

I have to reboot the computer to get it to work.

This kind of defeats the whole purpose of sleep mode.

Any ideas?

 

Question Info


Last updated August 6, 2019 Views 8,366 Applies to:
Answer
Answer

Hi eingram,

 

Thank you for choosing Windows 8 and for providing us an opportunity to assist you.

 

I understand that the tablet will not function after waking from sleep mode. I will try to help you with this.

 

1)      Have you made any changes prior to the issue?

2)      Do you receive any error message/code?

 

 

Method 1: I would have you uninstall the drivers and reinstall them.

 

a.       Open the Device Manager by Pressing Windows key + R and typing Devmgmt.msc

b.      Display or touch drivers.

c.       Please right click and try to uninstall the driver.

d.      Restart the computer and update.

Run the Hardware troubleshooter and check.

 

Method 2: Follow the steps to run the troubleshooter:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type Troubleshooting and click Troubleshooting under Settings.

c. Now type Hardware Troubleshooter in the search option.

d. Click on Hardware troubleshooter to run the troubleshooter.

 

 

Please post back if you are still experiencing the issue. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

Abdul Raqeeb Kola
Former Microsoft Senior Support Engineer/ Sr. Blogger

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