Video card driver crashed while trying to play YouTube videos after upgrading to Windows 8.

* Original Title: graphics driver crash

 

when i upgraded to windows 8, my video driver gets crashed if i play youtube videos. Please help me.

Answer
Answer

Hi Debajit,

 

Thank you for reaching out to the Microsoft Community!

 

Based on the description, it appears that video card driver crashed while trying to play YouTube videos after upgrading to Windows 8.

 

To guide you in the right direction, I need a few more information from the computer that has the issue. Please help me answer the following questions:

 

1.      Is the issue confined to YouTube videos?

2.      Are you using desktop version or modern UI version of internet explorer?

3.      Do you get any error message?

 

I can understand the inconvenience you have experienced. I will certainly help you out with this issue.

 

Let’s try these methods and update us with the results.

 

Method 1: I would suggest you to try updating the latest Video card driver from the manufacturer’s website and check if that helps.

 

Follow the steps provided below to update the drivers:

 

a.       Drag the mouse to bottom left corner and right-click on the ‘Start icon’.

b.      Select ‘Device manager’.

c.       Right-click on the ‘Video card’ and click on ‘Update driver software’.

 

 

If method 1 did not fix the issue, proceed with the method 2.

 

 

Method 2: Uninstall and reinstall the drivers for the video card and check.

 

a) Press Windows Key + R, type devmgmt.msc.

 

b) Expand the Video cared, click on the drivers.

 

c) Click on properties, click on uninstall tab.

 

d) Click OK.

 

Install the latest drivers from the manufacturer’s website.

 

 

For more information, refer to link and check.

 

Videos won't play or webpages won't display correctly

http://windows.microsoft.com/en-us/internet-explorer/videos-dont-work#ie=ie-10

 

If anything in my post is unclear or you have any further questions on Windows, please do not hesitate to let us know. It is our pleasure to be of assistance.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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Question Info


Last updated March 24, 2018 Views 304 Applies to: