"system thread exception not handled" on windows 8 when connecting usb modem Huawei E367

My computer (Windows 8) is running fine even if I insert my Huawei modem E367. But as soon as I press the connect to the internet button it gives met a blue screen with the error "system thread exception not handled" 

Here is the latest minidump file: http://sdrv.ms/V9cmRI

Hi Grobler,

 

Thank you for contacting Microsoft Community Forums.

 

Based on the description, it appears that you are getting Blue Screen errors when trying to install "usb modem Huawei E367". I will help you in fixing the issue.

 

1) Have you made any changes on the computer prior to this issue?

 

I see that "usb modem Huawei E367" is not compatible with Windows 8 Operating System. So, I would suggest you to install the drivers in Windows 7 Compatibility mode and check if the issue persists.

For reference:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

 

Hope this information is helpful. Please do not hesitate to get back to us if you have any Windows related issues or queries in future.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Grobler,

 

Thank you for contacting Microsoft Community Forums.

 

Based on the description, it appears that you are getting Blue Screen errors when trying to install "usb modem Huawei E367". I will help you in fixing the issue.

 

1) Have you made any changes on the computer prior to this issue?

 

I see that "usb modem Huawei E367" is not compatible with Windows 8 Operating System. So, I would suggest you to install the drivers in Windows 7 Compatibility mode and check if the issue persists.

For reference:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

 

Hope this information is helpful. Please do not hesitate to get back to us if you have any Windows related issues or queries in future.

I'm also having the same problem with huawei E173 , adn i do it as you suggest but when i connected to the internet the blue screen appears. running on windows 8 too.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Solution to this blue screen:-
just download the latest version of huawei mobile partner and simply install it instead of the one that you got with the modem but again a problem arises... that is when you'll plug out the modem from the port then the cd drive that contains the modem's installation file will not be ejected, device will show error in device manager and if you try to shut down the pc or restart it then the commands will work but the system will not shut down or restart.
you'll have toh shut down it forcefully...


somebody some answer ???
fast..???

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have the same problem. Is there any solution?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

the same problem here with windows 8 and 10 ...

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated March 24, 2018 Views 1,953 Applies to: