Sound quality is poor on Bluetooth headphone while using Bluetooth dongle

Original Title: Bluetooth with apt-x audio issue



Hi, this is my situation.

  • Have Windows 8 installed on PC.
  • Have a Sennheiser MM500-x Bluetooth with apt x headphones
  • Have a Sennheiser BTD500 USB dongle to connect headphones to PC.
Problem is:

Audio works, but sound quality is very poor. Also microphone level very low.

For process of elimination purposes:
  • Have connected these headphones using headphone jack - perfect audio
  • Have connected headphones to another bluetooth dongle to TV  and PC (which uses headphone jack) - perfect audio
  • Audio levels suitably high (Can hear at appropriate level, just not clear)
In "playback devices" I am unable to click on the configure button (it is grayed out). So unable to then select stereo sound. 

I do not believe this is an issue with either my headphones or usb dongle. Believe is a windows 8 issue.

Please help! I am about to throw my PC out the window!
I'm the original poster. I tried everything, couldn't fix the problem. So I sold the headset and moved on with my life! Haha. Good luck all.

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Question Info

Last updated February 19, 2020 Views 16,883 Applies to: