Sound notifications muting sound of applications requiring an application restart

Hello,

I have external speakers attached to my PC. These worked fine on my previous pc, however, now they are causing problems.
Every now and then (randomly, approx. once every 2 minutes), I get a system notification: device connected. This is clearly coming from the speakers, when I remove them, the problem is gone.

It is not the notification that is the real problem, but the fact that this notification mutes my actual application. When I watch a movie, listen to music, the system notification will come and it will mute my application.
All signs in my application are good, sound is up, the video or music continues, but no sound. The only thing I can do is to restart the application and I can continue. 

Of course, needing to restart video or music every 2 minutes is not workable. Is there a way to disable this specific notification (the device is working correctly afterall). I have tried to disable the specific sound, but that does not work...

Kind regards,
Barry
 

Question Info


Last updated February 11, 2019 Views 1,336 Applies to:
Answer
Answer
Hi Barry,
Thank you for an update on this issue.
Let's update the audio driver as it seems like an issue with the audio card installed on the motherbaord.
As per the Model of the Asus motherboard, I would suggest you to refer to the link to download and install the latest audio driver:
You can follow the steps:
Step 1:
You can follow the steps to uninstall the current version of the audio driver:
a) Press Windows and x key on the desktop screen.
b) Click on Device Manager.
c) Locate the Sound, video and game controller and expand the driver icon.
d) Right click on the driver icon and click on Uninstall.
e) Follow the onscreen instructions to uninstall the driver.
Step 2:
You can follow the steps to install the latest version of the driver:
a) Open the folder that contains the setup file of the latest driver.
b) Double click on the setup file and follow the onscreen instructions to install the driver.
Check if it resolves the issue.
Please reply us with the status of this issue.
Feel free to let us know if you have any other query on hardware and drivers on Windows. We would be happy to help you.

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