Seagate 3TB external hard disk not working with Windows 8.

original title: External Drive and Windows 8

 

Hi All! 


I just received a new Windows 8 Laptop. 
However my 3TB Seagate external Hardrive will not work. Is there a way to fix this problem?.  
It has all my work related documetation on it and it is approximately 3/4 full.

Thanks Nash
 

Question Info


Last updated March 25, 2019 Views 13,115 Applies to:

Hi Nash,

 

Thank you for posting this question on Microsoft Community Forums.

 

I see that Seagate 3TB external hard drive won’t work in the new Windows 8 computer.

 

Let us work together to resolve this issue.

 

However, we need more information on this issue. Please answer the following questions.

 

1.     What is the make and model of the computer?

2.     What is the complete model of the Seagate external hard drive?

3.     Do you receive any error message when you connect the hard disk to the computer?

4.     Does the external disk work properly on other computers?

5.     Do other USB devices work properly on the computer?

6.     Is the hard disk detected in Device Manager?

7.     What troubleshooting steps have you tried?

 

Please get back to us with the answers.

 

Meanwhile, you can try this:

 

Check if the external disk works when connected to a different USB port.

 

Check if the device is detected in Device Manager.

 

Follow the steps given below to check the status of the device in Device Manager.

 

a.     Press Windows key + X and select Device Manager.

b.     Expand Seagate 3TB external hard disk and right-click on the drive.

c.      Select Properties and check if the device is working properly under Device Status.

 

If there is a yellow triangle with an exclamation mark in it, then it indicates that there are some issues with it.

 

Method 1: Windows Compatibility Center.

 

Check if the external disk is compatible with Windows 8.

https://www.microsoft.com/en-us/windows/compatibility/win8/compatcenter/home

 

Method 2: Run the Hardware Troubleshooter.

 

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with hardware.

 

Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/mats/hardware_device_problems/en-us

 

Method 3: Un-install the USB drivers.

 

Follow the steps given below to un-install the drivers.

 

a.     Press Windows key + X and select Device Manager.

b.     Expand Universal Serial Bus Controllers and right-click on each USB controller.

c.      Select Un-install.

 

Restart the computer. This will re-install the USB drivers. Check if the issue is resolved.

If the issue persists, update the Chipset drivers from the manufacturer’s website.

 

Please get back to us with the results.

 

If you have any further questions about Windows, write to us, anytime.

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The solution you gave is still not working.

please support.

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I just recently got a 3TB Seagate External HD for backing up my systems on my home network.  Although I'm using Windows 7-64-Bit-Home Premium on all units, works ok.  I partitioned the drive into 3 Logicals (NTFS).

Note:  At 1st Connection to my computer, VIA USB Port, I DID Utilize the Seagate Software and had it Installed to my computer before I proceeded any further.  The software installed any necessary drivers for the HD.  I had to do the same for my other computers in order for them to recognize the drive correctly, even tho I had partitioned it on my main unit.

I did only modify (Partition) using NTFS via the Windows Command Console to make 3 Logical drives and lacking a bit of the Full usage of the drive.  Works ok for now, for me.  I intend to Format it again using GPT Method.  However, to do so, your MotherBoard Must support EFI AND, you Must be using 64-bit Op-System of WIndows 7 or higher.

32-bit Windows versions will not properly access Hard Drives above 2 Tera-Bytes (for full access, that is.  It will access them, but for a Limited Capacity Only and Not the Full Capacity).

Review the informational links below for more info on your Seagate 3TB External Drive issue.

http://www.tomshardware.com/forum/268917-32-compatibility-formating-drives
http://community.wdc.com/t5/Desktop-Portable-Drives/I-cannot-format-the-WD-3Tb-hdd/td-p/198218
http://www.pcworld.com/article/235088/everything_you_need_to_know_about_3TB_hard_drives.html

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In Addition to my previous answer, and since you're using Windows-8 as well, I would ascertain that if your computer is connected to the internet and you connect the Seagate 3TB External Drive, The Driver would automatically install.  If not, At Least... You should be able to Read the Drive for the software that's on it.  Exceute the Installation software that is on the External Seagate Drive.  (See Below):

1)  Connect the power cord from the External Drive to the A/C wall outlet.  Connect the USB cable to the HD and the Computer.

2)  If computer is on, ok, if not, turn on computer.

3)  After computer is Booted, open "File Manager" (older windows units), Windows Explorer (Newer Windows), AND Locate the "NEW" Drive media (not listed before).  IE.  Your 'puter will list your Main HD as "Drive C", your CD-DVD-ROM as "Drive D", any other Drives will be the Next Letter, ie. "E, F, G" etc.

The 3TB Seagate External Drive I got, my Windows 7-64Bit-Home Premium picked up on with no probs.  Windows accessed drivers from within and online.  After that, I accessed the HD.  I Copied the Software from the Seagate Drive to a folder on my computer and then began the install.

After that, I Partitioned and Formatted the Seagate HD for NTFS structure.

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I just received the Seagate Expansion for a Xmas gift and have Windows 8.  The computer recognizes the device but will not install. I have submitted the question to Seagate but when I search their site I don't see that there are any tools that are available to force compatibility with higher than Windows 7.

 

Kia

*** Email address is removed for privacy ***

 

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See if this helps, I found this link on Seagate Support:  http://knowledge.seagate.com/articles/en_US/FAQ/206419en

and Item 6:  Older external drive’s bundled software may not be supported in Windows 7 or Vista.  Check software compatibility:
Windows 8 - Document ID: 004731
Windows 7 - Document ID: 211931
Windows Vista - Document ID: 202393

The Windows 8 Document takes you here:  http://knowledge.seagate.com/articles/en_US/FAQ/004731en

If like you say, that your computer recognizes the drive, I would think that you can view any files on it in File Manager (Windows Explorer). The "Seagate Dashboard Installer.exe" should be on the drive.  It does not automatically install.  Double-Clicking on the program should begin the software installation.

However, The Windows 8 Documentation page from Seagate (listed above) states that for Windows 8 a Seagate Dashboard Version of 2.2.12 or higher is required.  Here is the Seagate Link for that download:  http://www.seagate.com/support/downloads/item/seagate-dashboard-master-dl/

Hope this helps.

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HI,

I actually received a response from Seagate.  With versions of Win 7 and higher, this is plug and play software. There is no installation software.  Once you plug the hard drive into your device and your computer recognizes it, it is a copy and paste from your device to the external.

 

None of the install or autoexec programs will work with Win 7 or higher.  This is an older model Seagate product released in 2012 (close to the time of Win 8) thus the "non-compatibility" and loss of features/functions that are available with the software.

 

Kia

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What do you mean by “will not work”? Do you receive some error message or others?

In fact, a couple of days ago, I also encountered the similar data loss problems and desperately wanted to find a way to rescue my photos and files back.

Fortunately, I finally took back my wanted files back with the help of an article:

,<advertisement removed>

I hope this could also help someone there.

Always save needed data on separate drives.

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TRY PLUGGING IT IN AFTER YOUR COMPUTER IS UP AND RUNNING.  MY NEW LENOVO COMPUTER WILL NOY STARTUP WITH MY SEAGATE CONNECTED.
Villagers Attic;The OldSalt,The Gables,Guilford, CT;49-yrs USPS;American Legion;Knights of Columbus

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Sorry it took so long for me to get back to you.  Been really bz with my real life job, bites, barely any free time for my computer passions.  Have you check the link I posted on 12/31/2013 "However, The Windows 8 Documentation page from Seagate (listed above) states that for Windows 8, a Seagate Dashboard Version of 2.2.12 or higher is required.  Here is the Seagate Link for that download:  http://www.seagate.com/support/downloads/item/seagate-dashboard-master-dl/" and downloaded it back then?

There is a later version out now (of course) Version 4.0.21.0.  Here is the Link for Windows 8, 7-32, 7-64, Vista-32+64, Win-XP:       http://www.seagate.com/support/downloads/item/seagate-dashboard-windows-master-dl/

After Installing the software, Goto "Control Panel/Administrative Tools/Computer Management/Storage/Disk Management.  Disk0 with your C: Drive listed is your Main Computer Drive.  Disk1 would be your External Seagate Drive. (Assuming that you have NO Other Drives attached to your computer!).  From HERE, You can Format the Drive to the NTFS type storage and Partition (make several Logical Drives out of the 3tb Hard Disk.  For Instance, your 3TB Seagate drive would not be only the E: Drive, but E;, F: and G: drives if you chose to do so and you would need to assign how much space in Megabytes the size of Each drive would be.).

Each Logical drive would need to be formatted to the NTFS system (The older FAT system is used but outdated for current versions of the Windows Operating Systems).  Following this procedure, I've gotten full access to the complete 3TB of my drive instead of only 2TB of the unit.  Also, Windows Explorer recognizes the entire drive assignments on my Win7x64 and my Win-8.1 systems Without Seagate Dashboard even being started up!

Also, I'm Assuming that your computer Does have the Required "EFI - Extensible Firmware Interface" hardware, since It's a Win-8 Unit.  (However, the latest version of Seagate Dashboard doesn't refer that it's needed.

However, as CTCHARLIE mentioned, Leave the External Drive *Un-Plugged* from your computer when you Boot it up.  Get the latest version of the Seagate Dashboard version of the software Downloaded and Installed.  THEN, plug the External Drive into your USB port.  Also, make sure the Power Cord for the Drive is plugged into the wall socket and connected to the drive as well.  After that, your computer should at least be able to bring up the External Drive from "Contol Panel" as I described above (even if File Manager/Windows Explorer does not.).  If File Manager/Windows Explorer Still Cannot Access the drive, Proceed to the Control Panel information I listed above and Format the drive.  After that, File Manager/Windows Explorer should recognize the drive and be fully compatible with your system.

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