Samsung Series 3 - Bluetooth not working

I have a Samsung Series 3 laptop model 350V5C-A06 running Windows 8 64bit and am unable to get Bluetooth working. I can add devices (Logitech Wireless Speaker Adapter and iPod) ok however they show as offline and I am unable to connect to them.

 

The Bluetooth module is listed under device manager as being  Qualcomm Atheros AR3012 Bluetooth 4.0 + HS and when selecting update driver it comes up with the message that the driver is up to date.

 

Any ideas of what I should try next?

 

Thanks.

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Answer
Answer

Hi

Thank you for posting your question in Microsoft Community.

I understand that Bluetooth is not working in Samsung Series 3 laptop model 350V5C-A06 after upgrading to Windows 8 operating system. Correct me if I am wrong.

 

I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.

 

To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:

 

1. Do you receive any error code or message?

2. Which operating system was installed prior to Windows 8?

Please follow the below methods and check the issue:

 

Method 1:

I would suggest you to refer the steps in the links for how to enable Bluetooth.

 

Add, view, and manage your devices and printers:

http://windows.microsoft.com/en-US/windows-8/install-view-manage-devices-printers

 

Set up your devices:

http://windows.microsoft.com/en-US/windows-8/set-up-devices#1TC=t1

 

Why isn't Windowsfinding my device?:

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device#section_4

 

 

What if a device isn't installed properly?:

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

 

Method 2:

Run the hardware troubleshooter. Follow these steps:

a)   Press the ‘Windows + W’ key on the keyboard.

b)   Type troubleshooter in the search box and then press Enter.

c)   Click Hardware and sound and run the Hardware and device troubleshooter by follow the on-screen instructions.

 

Method 3:

 

Check whether the Bluetooth Support Service is started by following the below steps:

a. Press Windows symbol + R keys simultaneously and type in Run, services.msc, hit Enter.

b. Right click on Bluetooth Support Service and click on Start or Restart.

 

Method 4:

Check whether Qualcomm Atheros AR3012 Bluetooth 4.0 + HS is compatible in Windows 8 from the below link.

Compatibility Center:

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home

 

Method 5:

If it is not compatible, then follow the below steps.

You can install the drivers in compatibility mode. Follow these steps:

a)   Press the ‘Windows + W’ key on the keyboard.

b)   Type compatibility in the search box and then press enter.

c)   Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.

d)   Select the drivers and install.

 

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

 

In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.

 

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Last updated August 18, 2021 Views 6,314 Applies to: