Question

Q: realtek pcie gbe family controller error code 10

After I upgrade to windows 8, this problem keeps bugging me.

I am 100% sure that I installed the most recent version of driver correctly, however, the code 10 error still shows up...

my wireless internet functions well, but local adapter doesn't appear in (control panel - network and internet - network connection)

I already search the community, but it is not quite helpful..

 

 

Answer

A:

HI Byeong,

 

To assist you better I would appreciate if you could answer the following questions:

 

1)      Is it a custom installation or clean installation?

2)      What is the status of the Device in the “Device Manager”?

 

Open Start, click on Run, type devmgmt.msc to and click Enter open the Device Manager. Check if you see any error message.

 

This is due to the compatibility issues

 

The Code 10 error pertains mainly to hardware and device driver issues or to compatibility issues between hardware drivers and additional software that is installed in Windows. Therefore, we recommend that you troubleshoot these issues by focusing on device drivers, on device configuration issues, and on hardware compatibility issues.

 

Run Windows Update to obtain the latest fixes for Windows. When this is complete, plug in the device to see whether it is installed correctly.

 

Method 1: Run the Hardware and Devices troubleshooter and check.

 

Follow the steps to run the troubleshooter:

 

a)      Press Windows key + W on your keyboard.

b)      Type Troubleshooting and click Troubleshooting.

c)       Click on View All.

d)      Click on Hardware and Devices Troubleshooter.

e)      Click on Next button to run the troubleshooter.

 

Method 2:  I would suggest you to uninstall and reinstall the drivers in compatibility mode from the Manufacturer’s website and check.

 

Refer the link to download the drivers;

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

Note: Download the drivers from the Manufacturer’s website and save it on to the Desktop.

 

Follow the steps to uninstall the drivers;

 

a)      Press Windows Key + R, type devmgmt.msc.

b)      Expand the Network Adapter.

c)       Right click on the Wireless LAN and click on Uninstall.

d)      Click OK.

e)      Right-click on the driver (Downloaded from the manufacturer’s website) file.

f)       Click on Properties and select the Compatibility tab.

g)      Click the checkbox before Run this program in Compatibility mode for option and select Windows 7.

h)      In the list-down box; then try installing the device driver via Run as administrator.

 

Make older programs compatible with this version of Windows

 

Most programs created for earlier versions of Windows also work in this version of Windows, but some older programs might run poorly or not at all. If a program written for an earlier version of Windows doesn't work correctly, you can try changing the compatibility settings for the program, either by using the Program Compatibility Troubleshooter or manually choosing compatibility settings.

 

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

 

What is program compatibility?

 

http://windows.microsoft.com/en-US/windows-8/what-program-compatibility

 

You can also refer to the article mentioned below for more information.

 

Why isn't Windows finding my device?

 

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

 

What if a device isn't installed properly?

 

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

 

If you need further assistance regarding Windows, please feel free to post. We will be happy to help you.

Did this solve your problem?

Sorry this didn't help.

9 people were helped by this reply



 
Question Info

Views: 27,405 Last updated: July 17, 2018 Applies to: