printer documents stuck in print queue - updated question

I'd like to open this question up to the community, as my revised question has yet to be answered.  The 'method 2' procedure did work ....... but the problem persists.  My revised question is stated after the method 2 solution.

 

Thanks ........

 

Greg

 

 

Pinaki Mohanty posted on April 2, 2013 -

 

If the documents have got stuck in the queue, you can turn off the print spooler service, delete the pending documents and then restart the service again to print the documents.

 
Follow the methods:
 
 
Method 2:

 
If the printer troubleshooter does not help, then, we need to delete all the pending files from the print documents queue and then try to print the documents.
 
But, to delete the documents, you have to stop the print Spooler service (software that temporarily stores print jobs on the PC's hard disk).
 
You can stop print spooler service and then delete all the pending documents.
 
In this ways you start printing the documents again.
 
Follow the steps:
 
a) Press Windows key and R on the keyboard together.
b) Type “Services.msc” inside the box and press Enter.
c) Click on Print Spooler service and right click on it.
d) Click the "Stop" button to stop the Print Spooler Service if it is running.
e) Check whether the Startup type is set to Automatic. If not, then set it to Automatic.
f) Go to the following location and delete all the pending documents from the “Printer”. “C:\WINDOWS\system32\spool\PRINTERS
g) Delete all the queued print jobs (select and delete all the files) in the folder so the folder is devoid of pending print jobs. The folder should be empty when you are done.
h) Restart your system and check the Print Spooler Service again to be sure the Print Spooler Service restarts automatically on reboot (since the Startup type is set to Automatic).
i) After rebooting, check the Print Spooler service again and the "Status" column for the Print Spooler should read "Started".

 
Check if you are able to print the documents using the printer.
 
Do let us know about the status of this issue.
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Pinaki -

 

Thanks - I too was having the same problem as Ann concerning my  new Windows 8 laptop with

documents stuck in the print queue.  Your method 2 corrected clearing out the print queue.

 

To answer your initial questions to Ann - I'm using a HP Officejet J6480 as a networked printer attached to my router.  I am not having this problem on the Windows 7 laptop which is also on my network.  So, it appears to be a problem with Windows 8

 

My issue is this - after printing some documents (word, printer test pages, etc.), I still receive a message stating 'error printing document to printer', even though the document printed.  I then have to go into the print queue and delete the document that printed.  Once a document gets stuck in the  print queue, all subsequent documents will not print. 

 

Will Windows 8.1 correct this or is 'method 2' continue to be a work-around for this problem while an update is  released to correct this problem?

 

Thanks

 

Greg

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Answer
Answer

Hi,

 

You are unable to print any documents using your HP 7520 Printer as some documents are stuck in its print queue.

 

Since you have already tried to delete the printer spooler, I suggest you to run the printer troubleshooter and reinstall the printer driver.

 

I suggest you to uninstall the printer driver and then try to reinstall the latest driver from the below mentioned link.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4131&lc=en&cc=us&dlc=en&sw_lang=&product=3635378#N228

 

Hope it resolves the issue.

 

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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Karthik -

 

Right after I wrote this quote, I went to the HP website and downloaded the latest drivers for HP 6480 printer.  It appears these drivers corrected the print queue problem I was having.  I will continue to keep an eye on this to see if it resurfaces.

 

So, your suggestion is 100% totally correct, thanks for your help!

 

Greg

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Last updated March 1, 2021 Views 46,943 Applies to: