no volume on my Acer laptop computer (youtube)

Hello,

Looks like you are experiencing audio issues on your laptop. This can be caused by several factors such as devices and hardware issues or with audio settings. We would like to know more about your concern. Kindly answer the following questions below:

• Does this issue also happen on other browsers or websites?
  
• Have you tried to use headphones instead and check if the issue is the same?
• What happens when you try to increase the volume of your device?

In the meantime, you can check out these links below. They will be able to isolate the cause of the issue and provide you appropriate troubleshooting steps as well.

• Find and fix problems playing sounds
• Troubleshoot problems with devices and printers
• Find and fix problems with devices and hardware

Feel free to get back to us anytime and update us on how it goes.

Hi,

This thread has been inactive for a while now, and we would like to follow up on the status of your issue with the audio of your computer. If the solution provided by Jennifer Bri resolved the issue, please let the community know by marking her post as an answer. If further troubleshooting is needed, kindly reply to this post with the information that was requested by Jennifer Bri.

Let us know if you have additional questions.

Regards.

Your questions :

1. Use only Google Chrome. Happens across all video on all sites. 

2. Only use desk speakers. 

3. The volume to test was at max. 

I have not tried any of your supplied links that were provided. 

Hi,

We appreciate your update and your attempt to resolve the issue. To further assistance, we'd like to gather more information regarding your Audio issue. Can you answer the following?

• Are there any software or hardware changes on your computer prior to this issue?
• Have you already installed all pending updates on your PC especially for Audio Drivers? Up-to-date drivers ensures that you have the new and improved features. You can try fixing Audio issue by updating the driver or reinstalling it. Refer to this link on how to download and install drivers.
• Have you already checked that you have the latest version of your preferred browser?

We look forward to hearing from you.

1.  There have been no software added, other than the Microsoft updates

2. Audio drivers are up-to-date

3. Using latest Google Chrome

Hi,

There's a big possibility that the issue may occur in the browser alone. Upon reviewing the thread, it seems that you haven't tried using Edge or Internet Explorer. We encourage you to try using Edge and Internet Explorer, so we would know where the issue is coming from. It would also be a big help in isolating this case.

Hi,


We would like to know more about your concern. Kindly verify if you were experiencing this issue only when playing audio on YouTube. Have you tried playing an audio/music from another music streaming website or from an audio file save on your computer? If so, are you encountering the same issue?

Meanwhile, you can run the Playing Audio troubleshooter. To do this, refer to the steps below:

1. On the Start menu, type Troubleshooting, and then hit Enter.
   
2. On the left side, click View all.
   
3. Select and run the Playing Audio troubleshooter.

If the issue persists, you can modify the Sounds settings by following the steps below:

1. On the System tray, right-click the sound icon, and then choose Sounds.
   
   
2. Go to Playback tab, right-click the Speaker, and then select Properties.
   
   
3. Choose Enhancements tab, uncheck Disable all sound effects.
   
4. Uncheck Immediate mode on top of the list.

Should you need further assistance, feel free to get back to us.