Network printer shows offline on Windows 8

Original Title: I have hp laserjet 1020 plus printer installed on win 7 it was a share printer when i was giving any print from win8 pc printer is going to offline & when i remove & add printer its working

 

 

 

i was installed win8 latest  drivers on all pc

Answer
Answer

Hi Hrishikesh,


Welcome to Microsoft Community.


I would like you to add few information:


Did you make any hardware or software changes on the computer prior to this issue?


I would suggest you to make sure that all the cables for the printer are connected properly and the printer is turned ON. Sometimes, offline status for a printer could be due no power to the printer.You also need to make sure that network sharing might be turned off.


For more information, refer to the link:

http://windows.microsoft.com/en-us/windows-8/turn-sharing-on-or-off


If all the basic settings are checked and are up to the mark, you can follow the methods to troubleshoot the issue:


Method 1:


You can refer to the link to fix printer issues by running the printer troubleshooter:

“Fix printer problems


http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1
Method 2:


I would suggest you to uninstall and reinstall the driver for the printer.


You can follow the steps to do so:


Note: Please make sure that you have the setup file for the driver of the printer before uninstalling the current version.

a) Press Windows and x key together and click on Device Manager.
b) Locate the printer driver and expand the driver icon.
c) Right click on the driver icon and click on Uninstall.
d) Follow the onscreen instructions to uninstall the driver.
e) Locate the setup file of the driver for the printer.
f) Double Click on the setup file and follow the onscreen instructions to reinstall the driver.


Check if you are able to find the printer online.


For further reference, you can refer to the links:

How to solve printing problems in Windows

http://windows.microsoft.com/en-us/windows-8/how-to-solve-printing-problems


Install a printer

http://windows.microsoft.com/en-us/windows-8/install-a-printer

Do let us know about the status of this issue.


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Question Info


Last updated February 13, 2020 Views 155,916 Applies to: