Thank you for posting your query in Microsoft Community Forums.
-Do you have the latest version of Apple iTunes software installed?
I would suggest you to uninstall any older version of iTunes present on the computer and then download and install the latest version of iTunes in compatibility mode then check if the issue persists.
Refer to the help links:
You may also check iTunes specific resources. You may get in touch with Apple community or support website for additional assistance on the issue:
Hope it helps. Let us know if you need further assistance.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.