My DVD/CD drive does not work in Windows 8 Professional, and it IS NOT a hardware problem.

My DVD/CD drive does not work in Windows 8 Professional with or without data or audio media in it. However, if I power down the PC with a bootable CD/DVD in it, the PC does recognize the media and boot the DVD/CD when powered on. This confirms that the DVD/CD drive actually works, but for some stupid reason, Microsoft Windows 8 Professional will not recognize the same DVD/CD drive that it loaded from! Thank you again Microsoft for another crappy product. Now how are you gonna fix that? And just how are we supposed to launch things like Notepad, or Paint, etc. I predict Windows 8 will make a faster downfall than Windows Me!
 

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Last updated April 10, 2019 Views 28,956 Applies to:
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Answer
Hi,

To access all Apps - Right Click anywhere on the Start Screen - on lower right corner
- All Apps - scroll to left to see more. You can Pin any App to the Start Screen - Right
Click on it - Pin to Start.

This is a real help :

Windows Store - Top Free - Windows 8 Cheat Keys

While on the Start Screen type - Help

Or Win Key + Q = Search Apps - Help

Or Charms Menu - Search - Apps - Help

After any of the above -> On left click -> Help and Support.

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Windows 8 Solution Center - on left side - Learn more
http://support.microsoft.com/gp/windows-8

Meet Windows - A beautiful Start
http://windows.microsoft.com/en-US/windows-8/meet

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Was this from a Upgrade to Windows 8 or did you wipe out the old OS and
do a full installation? Are there any error messages?

Check the Compatibility Center to see if the drive is compatible :

Windows Compatibility Center
http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home?Language=en-US

Check with the System Maker's Support, their on-line documentation and driver/firmaware,
and ask in their forums (if any) about any known issues. Some CD/DVD drives are just not
Windows 8 compatible.

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From the DeskTop - WINKEY + D while on the Start Screen to access the DeskTop :

WINKEY + X  OR  place the mouse in the lower left corner and Right Click - Command Prompt (ADMIN)

Enter the below (or COPY and PASTE ) :

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

 

REBOOT 
(from AtishayMSFT)

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Use this - and you may need to use it again after trying the methods below.

What if a device isn't installed properly? (Run the Hardware and Devices troubleshooter)
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

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Do these to clear corruption and repair/replace damaged/missing system files.

From the DeskTop - WinKey + X - Command Prompt (Admin)

SFC /scannow
(space between C and / )

Then run run CheckDisk  - chkdsk /r  (the /r includes /f parameter checks)

WinKey + X - Command Prompt (Admin)

chkdsk /r
(space between k and / )

Or run CheckDisk from within Windows 8 :

Improve performance by optimizing your hard drive - see "To repair a drive"
http://windows.microsoft.com/en-US/windows-8/improve-performance-optimizing-hard-drive

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WinKey + X - Control Panel

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's
Tab - click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive -
UNINSTALL - REBOOT this will refresh the default driver stack

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If needed :

Try doing a "Refresh your PC without affecting your files" (or changing your personal
settings) or even a Restore.

Windows 8 includes special methods to Refresh (keep files and settings)  or a Reset
(new install removing all).

How to restore, refresh, or reset your PC
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

How to create a system image to refresh your Windows 8 PC
http://support.microsoft.com/kb/2748351

How to Refresh Windows 8
http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

How to Reset Windows 8
http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html

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More expert help with CD/DVD drive issues available here :

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://club.myce.com/f61/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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