My bluetooth adapter stopped working - Microsoft Surface Pro - Windows 8

My bluetooth adapter in not working.  I uninstalled the driver and rebooted.  This did not work.  I turned bluetooth on and off.  I ran the device troubleshooter.  I looked to download a driver from microsoft but I could not find one.  I was leary about downloading a Marvel driver from another website (softpedia or crashctrl).
Answer
Answer

Hi Ken,

 

Please write to us with the following details.

 

1) What is the model of your Microsoft Surface Pro?
2) Which troubleshooter did you run?
3) What makes you feel that Bluetooth adapter is not working?
4) Is your device getting discovered by other Bluetooth enabled devices?


You can also check for any error in device manger for the Bluetooth driver and write to us. Please follow the steps given below to see it.

 

a) Press Windows Key + X Key on desktop.
b) Select Device Manager.
c) Expand Bluetooth driver.
d) Check if there is any error ( ! sign ) or ( ? Sign ).

 

You may refer the link given below.


Follow the section “Make sure Bluetooth enabled and other wireless devices are on and discoverable”

 

http://windows.microsoft.com/en-us/windows-8/why-isnt-windows-finding-device

 

Feel free to write to us if you have any issues.

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Last updated April 8, 2020 Views 1,904 Applies to: