Question

Q: \microsoft wireless mouse and keyboard 700 v2 not working after upgrade

installed windows 8 after install at exactly personalize point of set up wireless mouse and keyboard stopped working had to use wired usb mouse and keyboard.to finish install. Still will not work after reboot.

Answer

A:

Hi,


I am sorry to know that Microsoft mouse and keyboard are not working on Windows 8 operating system. But we can fix this issue by following the article, which gives few steps on how to resolve wireless keyboard and mouse issue.


Please click on the following link and follow the steps. http://support.microsoft.com/kb/838398. This article is applicable only for hardware devices that are mentioned in properties. Please make sure that your wireless keyboard and mouse is mentioned under properties.


Hope this should fix the issue. If you still have same issue, please reply to us and we can assist you better.


Thanks,

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Question Info

Views: 9,047 Last updated: May 6, 2018 Applies to: