Laptop plugged in not charging?

Hey, I have a Fujitsu Lifebook AH531 and I'm running Windows 8 Pro. Everything was fine, when suddenly that battery state changed to "plugged in, not charging." Since then, when I unplug the charger, the battery percentage reduces and it doesn't increase even when I plug it in. I've tried using the Windows troubleshooter, but it didn't help. I ran the energy-report from CMD and my results had 3 errors and 3 warnings. They are as follows:

Power Efficiency Diagnostics Report
Computer Name SRIDEVI
Scan Time 2013-03-28T10:51:55Z
Scan Duration 60 seconds
System Manufacturer FUJITSU
System Product Name LIFEBOOK AH531
BIOS Date 01/30/2012
BIOS Version 1.28
OS Build 9200
Platform Role PlatformRoleMobile
Plugged In true
Process Count 45
Thread Count 697
Report GUID {fde219a8-21c6-47c5-844a-ac1556a0a1a5}
Analysis Results Errors
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_1C26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0BDA&PID_0138
Port Path 1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10006
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 2088
Requesting Process Path \Device\HarddiskVolume2\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 420
Requesting Process Path \Device\HarddiskVolume2\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 2088
Requesting Process Path \Device\HarddiskVolume2\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Users\Admin\AppData\Local\Google\Chrome\Application\25.0.1364.172\chrome.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 420
Requesting Process Path \Device\HarddiskVolume2\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Users\Admin\AppData\Local\Google\Chrome\Application\25.0.1364.172\chrome.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
CPU Utilization:Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%) 1.60
Battery:Battery Information
Battery ID 3677SIMPLOAS10B7E
Manufacturer SIMPLO
Serial Number 3677
Chemistry LION
Long Term 1
Sealed 0
Design Capacity 47520
Last Full Charge 44356
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 1
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 1
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 1
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 1
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States

Help  will be greatly appreciated. Thanks :)

Hi,

 

Thank you for visiting Microsoft Community forums and posting your query.

 

I understand that you are getting an error “plugged in, not charging” on battery indicator in Windows 8 computer.

 

Before we proceed with the troubleshooting steps, I would suggest you to answer the question given below.

 

1)      What is the make and model of the computer?

2)      Do you remember making any changes prior to this issue?

 

Let us follow the methods given below and check if this helps.

 

Method 1: Try power cycling the laptop and check if it helps.

 

a)      Turn off the computer

b)      Take out the power cord and the battery

c)      Hold the power button for like 10 seconds to release the charge

d)      Plug the battery and power cord back in

e)      Turn the computer on

f)       It should be able to charge now

 

Also refer to the link given below.

 

Tips to save battery power

http://windows.microsoft.com/en-US/windows-8/tips-save-battery-power

 

How to optimize battery power on your laptop

 

http://www.microsoft.com/atwork/maintenance/battery.aspx#fbid=E1zIc_N7rjb

 

 Hope the information helps to fix the issue you had in Windows 8 computer. If you have any further queries or any queries related to Windows, feel free to post. We will be glad to help you.

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Yep I had the same problem too! I went into device manager, at the top where is says

Microsoft ACPI- Compliant Control Method Battery. Right click and uninstall, reboot the laptop

and (i found) hopefully your battery icon has returned to normal.

One question tho, how do you turn the bluetooth off in Windows  10? Cos the action center button did `fin nowt for me!!

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Sorry this didn't help.

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Last updated January 15, 2021 Views 5,392 Applies to: