Hi Abhinath,
What is the make and model of the printer?
This issue might occur if there is a policy set for not allowing installation of printers using kernel mode drivers.
Follow these steps to disable the blocking policy for installation of printer drivers:
a.
Press Windows key + R on the keyboard.
b.
Type “Gpedit.msc” without quotes and press
Enter. The Group Policy screen will appear.
c.
Under Local Computer Policy, expand (double-click)
Computer Configuration.
d.
Expand (double-click)
Administrative Templates.
e.
Expand (double-click)
Printers.
f.
On the right side of the screen, right-click on
'Disallow installation of printers using kernel mode drivers' setting, and then click
Properties.
g.
On the Settings tab, click
Disabled, and then click OK.
As there are no drivers available for Windows 8, you may install the drivers in compatibility mode:
a.
Right click on setup file.
b.
Click on Properties.
c.
Click on Compatibility tab.
d.
Put a check mark on
Run this program in compatibility mode for.
e.
Select the operating system to which the driver is available.
f.
Put a check mark on
Run this program as an administrator under Privilege
Level.
Hope it helps. If you have any further issues on the computer, please post your question regarding Windows and we will be happy to help you.
