ITNS-500 Scanner Fails to load.

Hi,

Welcome to Microsoft Community.

From the provided information I understand that you are unable to use the scanner “ITNS-500”. We need some more information to assist you in a better way.

1.      Did you make any changes prior to the issue?

2.      Do you get any error or exclamatory mark in Device manager on the scanner drivers?

3.      To which operating system was the scanner connected?

Please connect the scanner to Windows 8 follow the steps on Windows 8 and check if it helps in resolving Scanner issue.

You may check the compatibility of the scanner in the link below.

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home

Method 1: Run Hardware troubleshooter as it will help in improving the issues with hardware and resolve if any simple issues found.

a.       Connect the devices to the computer.

b.      Press Windows + W key on the keyboard.

c.       Type troubleshooting in the search tab and press Enter.

d.      Click View all on left panel.

e.       Click Hardware and devices, new window will popup.

f.        Follow the on screen instructions.

Method 2: reinstall the drivers and check if this helps.

a.       Press Windows + X, Click Device Manager.

b.      Expand Print queues.

c.       Right click on the Driver’s name and click Uninstall.

Method 3: If the drivers and program is not compatible, please install them in compatibility mode.

a.       Download the display drivers from the manufacturer’s website.

b.      Right-click on the driver setup files and click on Properties.

c.       Click on the Compatibility tab and check the box run this program in compatibility mode for and select Windows 7 operating system from the drop down.

d.      Click on Apply and click OK and run the file to install it.

Please download the drivers and reinstall the latest drivers from the link below.

http://www.ithomeupdates.com/

You may also contact iThomes for contact. Please refer to the link.

http://www.ithomeproducts.com/support

Hope this helps. Please get back to us if you have any Windows related questions. We are here to assist you.

     The ITNS 500 scanners built before 2013 WILL NOT work on MAC or Win 8.  The bottom of the box has a date of manufacture.  If you don't have the box the serial # is on the bottom of the scanner.  Call or logon to the IT folks and they will tell you when it was made.  There is currently no software available to make the earlier units work on Win 8, this per the manufacturer.  The units built from 2013 on will have a blue circle at the top of the box that reads "PC/MAC Compatible.   According to IT tech support these will work on Win 8.

In my experience it is next to impossible to determine from web site advertising which units they are selling but beware,  since the new operation systems are becoming more prevalent it looks like they are unloading the early versions at reduced prices.

Hope this helps.

Hi Don,

This post has already aged. I highly suggest you to create a new thread and kindly put the right tagging and the information needed for us to assist you better.

Regards.