Installed Windows 8 over Vista, video controller not installed, driver problem.

I am experiencing a video lag, poor quality while watching Netflix, and other videos.  Like frame stutter or something.  

Windows was unable to install video controller, so it is not installed at this point. 
Manufacturer unknown?  So I cannot get driver software support at this time.

Where do I start?  I have a feeling it's a driver problem.  


 

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Last updated November 2, 2018 Views 3,102 Applies to:

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I am experiencing a video lag, poor quality while watching Netflix, and other videos.  Like frame stutter or something.  

Windows was unable to install video controller, so it is not installed at this point. 
Manufacturer unknown?  So I cannot get driver software support at this time.

Where do I start?  I have a feeling it's a driver problem.  



Hi

 

You need to download and install the latest Windows 8 compatible driver for that device.

 

From the Desktop, presss the WinKey + R to display the Run dialog.

 

Type  msinfo32  and click OK.

 

In the System Information window, click to expand the Components section on the left side.

 

Select the Display item.

 

This will show all of the information for the installed Video device.

 

Copy the Adapter Type, Adapter Description, and Driver Version.

 

Paste that information in a reply here and we can guide you further.

 


Regards

 

MVP 1999 - Present
Windows Insider MVP

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won't let me copy and paste in that  system information page.  
Here's the last line, on that page
Driver     c:\windows\system32\drivers\basicdisplay.sis(6.2.9200.16384, 41.50 KB (42,4...

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won't let me copy and paste in that  system information page.  
Here's the last line, on that page
Driver     c:\windows\system32\drivers\basicdisplay.sis(6.2.9200.16384, 41.50 KB (42,4...


Hi

 

You need to copy/paste the old way in msinfo32.

 

Click a line to Select it. On the Menu bar, click Edit/Copy.

 

You can open Notepad and paste all of the lines, select all of the lines you copied there and copy/paste them in your reply.

 


Regards

MVP 1999 - Present
Windows Insider MVP

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isn't the driver # in that line?  6.2.9200.16384 is the main info you are looking for?  There's nothing else really on that page.

Name----------Microsoft Basic Display Adapter

Adapter type-------------ATI ATOMBIOS (standard display types) compatible

Adapter discription------MBDA-above name

adapter ram------0 bytes

installed drivers-----Not available

version-------------6.2.9200.16384

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Hi

 

It looks like the original problem with the Video Controller not being recognized is the problem.

 

When this happens Windows will install a basic, generic, video driver that gives you the basic VGA display.

The  version---6.2.9200.16384 item is the version number for Windows 8. This is likely the reason for the 'lag' that you are experiencing.

 

I would recommend that you check the documentation for the computer to determine which video adapter is installed. You can also go to the support website for the computer manufacture and look up the Model number for that computer to determine which Graphics Adapter is installed. You can also check for the latest driver for that device.

 

 

Regards

 

 

MVP 1999 - Present
Windows Insider MVP

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I have bought and installed Windows 8 Pro. Everything is working, except for the video controller. I have tried Dell, Intel, and even Microsoft with no luck. I have followed your directions as directed to the individual before. Plus, my Windows Media Player is not working or won't run DVD's  as well as my Media Center. So, what gives? 

Name Microsoft Basic Display Adapter
PNP Device ID PCI\VEN_8086&DEV_2592&SUBSYS_01881028&REV_03\3&18D45AA6&0&10
Adapter Type Intel(r)915GM/910ML/915MS Graph, (Standard display types) compatible
Adapter Description Microsoft Basic Display Adapter
Adapter RAM 0 bytes
Installed Drivers Not Available
Driver Version 6.2.9200.16384
INF File display.inf (MSBDA section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xDFF00000-0xDFF7FFFF
I/O Port 0x0000EC38-0x0000EC3F
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xDFEC0000-0xDFEFFFFF
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\basicdisplay.sys (6.2.9200.16384, 41.50 KB (42,496 bytes), 7/25/2012 9:37 PM)

Video Codecs:
c:\windows\system32\iccvid.dll Radius Inc. OK C:\WINDOWS\system32\ICCVID.DLL 1.10.0.12 82.00 KB (83,968 bytes) 7/25/2012 9:19 PM
c:\windows\system32\iyuv_32.dll Microsoft Corporation OK C:\WINDOWS\system32\IYUV_32.DLL 6.2.9200.16384 46.50 KB (47,616 bytes) 7/25/2012 9:20 PM
c:\windows\system32\msrle32.dll Microsoft Corporation OK C:\WINDOWS\system32\MSRLE32.DLL 6.2.9200.16384 14.00 KB (14,336 bytes) 7/25/2012 9:21 PM
c:\windows\system32\msvidc32.dll Microsoft Corporation OK C:\WINDOWS\system32\MSVIDC32.DLL 6.2.9200.16384 32.00 KB (32,768 bytes) 7/25/2012 9:21 PM
c:\windows\system32\msyuv.dll Microsoft Corporation OK C:\WINDOWS\system32\MSYUV.DLL 6.2.9200.16384 22.00 KB (22,528 bytes) 7/25/2012 9:20 PM
c:\windows\system32\tsbyuv.dll Microsoft Corporation OK C:\WINDOWS\system32\TSBYUV.DLL 6.2.9200.16384 12.50 KB (12,800 bytes) 7/25/2012 9:20 PM

Video Controller PCI\VEN_8086&DEV_2792&SUBSYS_01881028&REV_03\3&18D45AA6&0&11

The drivers for this device are not installed.




I really would like to get my Windows 8 Pro working correctly for all drivers if at all possible. I would like to watch videos using my Windows Media Player with my Media Center. Please help!


Charles W.F. Reese

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Adapter Type ATI ATOMBIOS, (Standard display types) compatible

Adapter Description Microsoft Basic Display Adapter

Driver Version 6.2.9200.16384

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Name                 Microsoft Basic Display Adapter
PNP Device ID         PCI\VEN_1002&DEV_5B62&SUBSYS_0F021002&REV_00\4&35CA3DF9&0&0008
Adapter Type         ATI RV370, (Standard display types) compatible
Adapter Description Microsoft Basic Display Adapter
Adapter RAM         0 bytes
Installed Drivers        Not Available
Driver Version        6.2.9200.16384
 





please help to slove this issue.
i am use window 8 pro n verison  on hpcompaq dc7700

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ADAPTER TYPE: ATI RV370

DESCRIPTION: MICROSOFT BASIC DISPLAY ADAPTER

VERSION: 6.2.9200.16384

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PNP Device ID PCI\VEN_8086&DEV_2592&SUBSYS_0610107B&REV_04\3&33FD14CA&0&10
Adapter Type Intel(r)915GM/910ML/915MS Graph, (Standard display types) compatible
Adapter Description Microsoft Basic Display Adapter
Adapter RAM 0 bytes
Installed Drivers Not Available
Driver Version 6.2.9200.16384

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