Installed Windows 8 over Vista, video controller not installed, driver problem.

I am experiencing a video lag, poor quality while watching Netflix, and other videos.  Like frame stutter or something.  

Windows was unable to install video controller, so it is not installed at this point. 

Manufacturer unknown?  So I cannot get driver software support at this time.

Where do I start?  I have a feeling it's a driver problem.  

Hi

 

You need to download and install the latest Windows 8 compatible driver for that device.

 

From the Desktop, presss the WinKey + R to display the Run dialog.

 

Type  msinfo32  and click OK.

 

In the System Information window, click to expand the Components section on the left side.

 

Select the Display item.

 

This will show all of the information for the installed Video device.

 

Copy the Adapter Type, Adapter Description, and Driver Version.

 

Paste that information in a reply here and we can guide you further.

 

Regards

 

won't let me copy and paste in that  system information page.  

won't let me copy and paste in that  system information page.  

Here's the last line, on that page

Driver     c:\windows\system32\drivers\basicdisplay.sis(6.2.9200.16384, 41.50 KB (42,4...

Hi

 

You need to copy/paste the old way in msinfo32.

 

Click a line to Select it. On the Menu bar, click Edit/Copy.

 

You can open Notepad and paste all of the lines, select all of the lines you copied there and copy/paste them in your reply.

 

Regards

isn't the driver # in that line?  6.2.9200.16384 is the main info you are looking for?  There's nothing else really on that page.

Hi

 

It looks like the original problem with the Video Controller not being recognized is the problem.

 

When this happens Windows will install a basic, generic, video driver that gives you the basic VGA display.

The  version---6.2.9200.16384 item is the version number for Windows 8. This is likely the reason for the 'lag' that you are experiencing.

 

I would recommend that you check the documentation for the computer to determine which video adapter is installed. You can also go to the support website for the computer manufacture and look up the Model number for that computer to determine which Graphics Adapter is installed. You can also check for the latest driver for that device.

 

 

Regards

 

 

I have bought and installed Windows 8 Pro. Everything is working, except for the video controller. I have tried Dell, Intel, and even Microsoft with no luck. I have followed your directions as directed to the individual before. Plus, my Windows Media Player is not working or won't run DVD's  as well as my Media Center. So, what gives? 

ADAPTER TYPE: ATI RV370

DESCRIPTION: MICROSOFT BASIC DISPLAY ADAPTER

VERSION: 6.2.9200.16384