Original title : can't install bluetooth driver
I have Windows 8 Pro 64-bit (upgraded from Windows 7 Ultimate 64-bit). I am having trouble with a bluetooth driver (Intel Centrino Advanced-N 6230) that won't install. The
error I get when using the Intel driver (downloaded directly from Intel) says "Could not write value SupportDLL to key \SYSTEM\CurrentControlSet\services\BTHPORT\Parameters
\Radio Support. Verify that you have sufficient access to that key, or contact your support personnel."
Windows Update also repeatedly shows this driver, but it fails to install as well. If I remember correctly, the error is "access is denied". I contacted Microsoft earlier
and the tech took remote control of my computer and found the same problem. He disabled all startups and rebooted, but we failed to reconnect after reboot which is why I am
contacting you again. I'm guessing something went wrong in the reboot because I specifically noticed that he deactivated my facial recognition software, yet when it
rebooted, it still required my face.
I am logged in as an administrator and I have also tried to right-click the .exe file and run as administrator, but it doesn't help. I have tried
uninstalling/rebooting/reinstalling with no luck. I have also tried several microsoft fix-it programs, but again, no I have also tried contacting Intel by chat and they
were no help either.
I have also tried to navigate to that key in the registry editor, but I get an error message that states "Error opening key. Parameters cannot be opened. An error is
preventing this key from being opened. Details: Access is denied."